Leading organiza5on represen5ng the Business Services Sector in Poland ABSL. June 2013

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1 Leading organiza5on represen5ng the Business Services Sector in Poland ABSL June 2013

2 KEY FACTS ON THE SECTOR

3 KEY FACTS ON THE SECTOR No. of employees in foreign capital BPO/ITO, SSC and R&D centres in Poland (May 2013) Over 400 service centers with foreign capital, belonging to nearly 300 investors

4 KEY FACTS ON THE SECTOR Growth of the sector in Poland Liczba centrów No. of centers Źródło / Source: opracowanie własne ABSL / ABSL s own study

5 KEY FACTS ON THE SECTOR 20% The average annual growth in employment at the country level over a several year period (since 2008) 23,5 thous. Employment growth (January May 2013) with the greatest increase in Kraków (over 6,000) and Wrocław (5,500)

6 KEY FACTS ON THE SECTOR

7 Examples of new investments in the major ci5es with service centers in Poland ( ) Kraków LOKALIZACJA/LOCATION WYBRANE NOWE CENTRA / CHOSEN NEW CENTERS Brown Brothers Harriman, Cisco, Euroclear, Heineken, Herbalife Trójmiasto / Tri- City Bayer, Flugger, Metsä Group, OIE Support, WNS Wrocław Becton Dickinson, BNY Mellon, Dolby, QIAGEN, Qatar Airways Warszawa Cross Jeans, Goldman Sachs, Megler- Toledo, Redknee, JDA Łódź Ci5 Service Center, Clariant, Samsung, Sii, HP Katowice Agglomera5on Barona, ING Services Poland, Oracle, Unilever, Webanywhere Poznań Carl Zeiss, De5ca, DFDS, EXIDE Technologies, Rule Financial

8 ABSL Prognosis Employment in business service centers with foreign capital will reach 125,000 individuals in 2014

9 Processes served in service centers Źródło / Source: opracowanie własne ABSL na postawie wyników ankiety skierowanej do centrów usług (n=71) ABSL s own study based on the results of a survey directed to service centers (n=71)

10 Changes* in the scope of services Wprowadzenie bardziej zaawansowanych działalności przy jednoczesnym zmniejszeniu dotychczasowego zakresu świadczonych usług Introduc5on of more advanced services with reduc5on of the exis5ng scope of services provide by the Center Brak zmian w zakresie świadczonych usługno changes in the scope of provided services *over the last year Wprowadzenie bardziej zaawansowanych działalności bez zmniejszenia dotychczasowego zakresu świadczonych usługintroduc5on of more advanced services without reduc5on of the exis5ng scope of services Źródło / Source: opracowanie własne ABSL na postawie wyników ankiety skierowanej do centrów usług (n=70) ABSL s own study based on the results of a survey directed to service centers (n=70)

11 Geographic scope of services rendered by centers with foreign capital in Poland Źródło / Source: opracowanie własne ABSL na postawie wyników ankiety skierowanej do centrów usług (n=71) ABSL s own study based on the results of a survey directed to service centers (n=71)

12 Sectoral ac5vity of firms (external and internal clients) served by business service centers located in Poland Usługi finansowebanking, Insurance, Financial Services (BIFS) a towarów przemysłowych i konsumenckichindustrial and Consumer Goods Technologie i Telekomunikacja Technology & Telecom Usługi konsumenckie Consumer Services Energia, usługi komunalne (media), surowce i półprodukty Energy, U5li5es and Basis Materials Źródło / Source: opracowanie własne ABSL na postawie wyników ankiety skierowanej do centrów usług (n=71) ABSL s own study based on the results of a survey directed to service centers (n=71) Ochrona zdrowia Health Care Sektor publiczny Public Sector Inne Other

13 11% Employment in shared service centers (SSC) in Poland, according to the sectoral profile of their parent companies (2013) 6% 4% Usługi konsumenckie Consumer Services Energia, usługi komunalne (media), surowce i półprodukty Energy, U5li5es and Basis Materials Ochrona zdrowia Health care Inne Other 3% Usługi finansowe Financial Services 33% 11% Technologie i Telekomunikacja Technology & Telecom Produkcja towarów przemysłowych i konsumenckich Źródło / Source: opracowanie własne ABSL / ABSL s own study Industrial and Consumer Goods 32%

14 Languages spoken in service centers Źródło / Source: opracowanie własne ABSL na postawie wynik.w ankiety skierowanej do centr.w usług (n=66) / ABSL s own study based on the results of a survey directed to service centers (n=66)

15 ABSL Projects Annual sector analysis and local/specific analysis ABSL REPORTS Best source of informa5on on Business Services Sector in Poland Available for download at:

16 CONTACT US THANK YOU Marek Grodziński Vice President of ABSL Krys5an Bestry Vice President of ABSL Copyright 2013 ABSL