Update Organizacji Partnerskiej Cisco Tuesday FY16 Maciej Świerczyński Virtual Partner Account Manager 19 Jan 2016
Agenda Ankiety PAL (CSAT, Ankiety Satysfakcji Klienta) Ankiety Satysfakcji Partera (Partner Satisfaction Survey) VIP 26 Total Program View Zmiany w team ie Cisco Commercial Polska Certyfikacja Silver Zakładanie case ów Partner Central Q&A Cisco Confidential 2
Partner Customer Satisfaction www.cisco.com/go/csat CSAT (Cisco Customer Satisfaction Program) Requirements For Certification purposes, you must meet the following CSAT requirements: January 2016 Measurement (23.01.2016) Partner to provide valid contact names/email addresses for customers to receive a survey: Gold Certified Partners: 30 Silver Certified Partners: 20 Premier Certified Partners: 10 Select Certified and Registered Partners: 10 (for VIP participation) You are no longer responsible for the survey responses. Cisco will administer the sending of surveys to your customers. Customer Satisfaction Program Q&A (PDF) Cisco Confidential 3
Ankiety PAL www.cisco.com/go/pal Cisco Confidential 4
Ankiety PAL www.cisco.com/go/pal Cisco Confidential 5
Ankiety PAL www.cisco.com/go/pal Cisco Confidential 6
Partner Satisfaction Survey Cisco Operations Team (Partner Experience Manager (PEM), Partner Experience Advisor (PEA), previously known as Relationship Managers or FSRM/CSRM) - Monika Mrzygłód / Andrea Libricz / Ewa Brzoska Cisco online tools & applications CCW, PPE, PPI, PSS, PAL i inne Cisco sales team Account Managers / System Engineers (ludzie w Cisco z którymi pracujecie przy projektach sprzedażowych u Waszych klientów) Cisco post-sales support - TAC Cisco Operations Customer Service (GSD, Global Contact Center, PPS Team or Partner Program Support) - zespoły które rozwiązują Case'y Cisco Partner account team (Account Managers, Systems Engineers) - PAM - Partner Account Manager / vpam - Virtual Partner Account Manager / CAM Channel Account Manager (opiekun partnera w Cisco) - np.. Maciej Swierczynski, Natalia Kosela, Mariusz Szubelski, Janusz Motoszko, Tomasz Czarnecki, Aneta Kwiatkowska Cisco service account team Kuba Wiśniewski, Andrzej Cholewa, Iza Kuczyńska, Wojtek Kołodziej Cisco Confidential 7
VIP 26 www.cisco.com/go/vip VIP 26 okres rozliczeniowy: 26.07.2015-23.01.2016 Cisco Confidential 8
Total Program View www.cisco.com/go/tpv Cisco Confidential 9
Zmiany w Cisco Commercial Michał Chabas (VSAM) +48 22 572 26 41 Magdalena Zwierzyńska (VSAM) +48 22 572 2634 Ireneusz Bogumił (VSAM) +48 22 572 27 83 Cisco Confidential 10
Zmiany w Cisco Commercial Ireneusz Bogumił Ludomir Sznajder Michał Chabas Ludomir Sznajder Michał Chabas Ireneusz Bogumił Ireneusz Bogumił Łukasz Gut Ludomir Sznajder Warszawa: Łukasz Gut 02-001 02-497 (Ursus, Włochy, Ochota) 00-701 00-795, 02-501 02-999 (Mokotów, Ursynów, Wilanów) Jakub Ptaszek: pozostałe Ireneusz Bogumił Magdalena Zwierzyńska Magdalena Zwierzyńska Michał Chabas Magdalena Zwierzyńska Magdalena Zwierzyńska Magdalena Zwierzyńska Cisco Confidential 11
Cisco Commercial (Poland) Cisco Confidential 12
Retirement of Silver Certification www.cisco.com/go/silver Silver Certification has retired and applications are no longer being accepted (effective April 1, 2015). All Silver Certified Partners anniversary dates after April 1, 2016 have been updated to an anniversary date of April 1, 2016. Cisco Confidential 13
Cisco Confidential 14
Partner Central www.cisco.com/go/partners Certyfikacje i specjalizacje Programy i promocje Cisco Commerce CCW Cisco Confidential 15
Thank you! Cisco Confidential 16