DHL PARCEL PRICE LIST SPECIAL PRICELIST. dhlparcel.pl

Transkrypt

1 PARCEL PRICE LIST SPECIAL PRICELIST dhlparcel.pl August 207

2 E-COMMERCE LOGISTICS LEADER MILLION PARCELS A YEAR 25 YEARS ON THE POLISH MARKET SATISFIED PURCHASERS 98% OF FIXED-TERM DELIVERIES THE FOLLOWING DAY 4 TERMINALS 6 SORTING CENTRES 3000 COURIERS 252

3 CONTENTS Domestic shipments Domestic shipments weighing up to 3.5 kg 4-7 PARCEL POLSKA Domestic shipments with the from door to door delivery on the following business day PARCEL 9 Delivery is made from door to door by 9 am the following business day, in selected towns and cities of Poland, with a guarantee of return of costs if delivery is not on time PARCEL 2 Delivery is made from door to door by 2 noon the following business day, in selected towns and cities of Poland, with a guarantee of return of costs if delivery is not on time PARCEL RETURN POLSKA A perfect service for sellers whose customers wish to return products. Delivery on the following business day Domestic shipments and pallets with a weight over 3.5 kg 8-9 PARCEL MAX Shipments over 3.5 kg, including pallets, delivery the following business day to most towns and cities in Poland in the kerbside drop-off system Additional services, additional payments, additional information 0-3 International shipments weighing up to 3.5 kg PARCEL CONNECT Road shipments to selected EU countries, with a delivery time of 2-4 days 3 PARCEL INTERNATIONAL Road shipments to selected EU countries, with a delivery time of 3-7 days 3 PARCEL RETURN CONNECT Road shipments from selected EU countries to Polaand, with a delivery time of 2-4 days 3 PARCEL RETURN INTERNATIONAL Road shipments from selected EU countries to Polaand, with a delivery time of 3-8 days 3 Additional services and additional payments Solutions for the sender and the consignee All Parcel marking refers to Parcel Polska Sp. z o.o. This Price List applies to companies and institutions, following written arrangements contained in a separate agreement concerning the provision of shipping services. To view the updated price list, go to 3 In accordance with the GT&C for the provision of domestic shipping and postal services of Parcel Polska Sp. z o.o. 2 Detailed information on weight limits is available on pages Depending on the country of delivery or shipment. More information on pages

4 PARCEL POLSKA BASIC CHARGES Domestic shipments with weight up to 3.5 kg Number of parcels in a shipment Parcel weight more than 0 PK kg kg kg kg PARCEL 9 2 BASIC CHARGES Domestic shipments with weight up to 3.5 kg Number of parcels in a shipment Parcel weight more than 0 PK kg kg kg kg PARCEL 2 2 BASIC CHARGES Domestic shipments with weight up to 3.5 kg Number of parcels in a shipment Parcel weight more than 0 PK kg kg kg kg PK documents in a cardboard envelope with a weight of up to kg. 2 Service available for selected postcodes. More information about the availability of time-definite services in 24 or ecas applications and in the Parcel Customer Service Department. All prices are in PLN and will be increased by the value-added tax at the applicable rate. The prices in the table concern individual items (parcels) and account for rebates for multiple parcels. Multiple parcels refers to a shipment composed of multiple items, which is being shipped to a single consignee. HOW TO CALCULATE THE COST OF A SHIPMENT 4 BASIC CHARGE determined on the basis of the higher of real or volumetric weight (more information on page 5) FUEL AND ROAD SURCHARGE for the current amount of surcharge go to CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES more information on pages 0-2 VAT at the applicable rate

5 DOMESTIC SHIPMENTS with weight up to 3.5 kg Doręczenie Doręczenie do w sobotę Sąsiada Doręczenie w 8.00 godzinach :00-22:00 Doręczenie Doręczenie do w sobotę Sąsiada Doręczenie w 8.00 godzinach :00-22:00 ADDITIONAL SERVICES AVAILABLE Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Shipment insurance Charge depending on the declared value of shipment: up to PLN 50,000 PLN 3.50 between PLN 50,000 and PLN 00, % of declared value Cash on delivery collection (COD) Charge: PLN 7 + % of the collection value Each shipment with the COD service is subject to additional insurance. Return of confirmed Zwrot potwierdzonych documents dokumentów (ROD) Charge: PLN 3 /SMS notifications Information before delivery (PDI) Charge: PLN 5 Redirect parcel Change of address Charge: PLN 0 within the Parcel deliverer s Terminal Charge: 00% of the basic charge between two Parcel Terminals SHIPMENT AT PARCELSHOP Included in the basic price Collection at a Parcelshop and a Parcelstation Odbiór w Parcelshop i Parcelstation Delivery to neighbour Saturday delivery Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Charge: 50% of the basic charge, but no less than PLN 5 DESCRIPTION OF THE PARCEL POLSKA, PARCEL 9 AND PARCEL 2 SERVICES Weight and dimensions of each item in a shipment (including packaging): Utylizacja Informacje przesyłki o statusie niedostarczalnej przesyłki Odbiór w Maximum sobotę length of item: 2 m. Odbiór w Total sobotę sum of dimensions (length + width + Odbiór height) w sobotędoes not exceed 3 m. Pick-up and delivery: Utylizacja przesyłki ecas niedostarczalnej Odbiór w Parcelshop i Parcelstation Maximum weight of item: 3.5 kg. Maximum number of items in a shipment: 999. Dimensions of a standard item:.4 x 0.6 x 0.6 (m). If the longest dimension of an item is longer than.4 m or any of the other Utylizacja Informacje przesyłki o statusie niedostarczalnej przesyłki Odbiór w dimensions sobotę exceeds 0.6 m, an additional charge for the non-standard item is applied. Door-to-door. A request for a Parcel courier to collect a shipment can be placed via the 24 or ecas application or by phone with the Parcel Customer Service Department. Regular Zwrot pick-ups przesyłki niedostarczalnej can be scheduled upon prior agreement with a Parcel Sales Zwrot przesyłki Representative. niedostarczalnej Doręczenie w 8.00 godzinach :00-22:00 Doręczenie Doręczenie w godzinach w sobotę 8:00-22:00 Doręczenie w 8.00 godzinach :00-22:00 Doręczenie Odbiór w godzinach w sobotę 8:00-22:00 Zwrot przesyłki Odbiór w niedostarczalnej sobotę Zwrot Opakowania przesyłki niedostarczalnej firmowe Zwrot Opakowania przesyłki niedostarczalnej firmowe Potwierdzenie Opakowania doręczenia firmowe (POD) Potwierdzenie doręczenia w (POD) formie Potwierdzenie elektronicznej doręczenia (epod) (POD) Potwierdzenie elektronicznej doręczenia (epod)(pod) Potwierdzenie elektronicznej Zlecenie doręczenia pisemne (epod) w formie Potwierdzenie Zlecenie doręczenia pisemne w formie Raport przesyłek niedoręczonych ecas ecas ecas 24 ecas 24 ecas 24 ecas 24 Autoryzowana 24 Przesyłka Autoryzowana Przesyłka 24 Delivery between 6 p.m. and 0 p.m. Charge: PLN 2 Saturday pick-up Charge: 50% of the basic charge, but Odbiór no w less sobotęthan PLN 5 Return of undeliverable shipment Charge: 00% of the basic charge Company packaging Charge for the packaging depends Zwrot Opakowania przesyłki on the niedostarczalnej firmowe dimensions: 24.5 x 23.5 x 0.5 (cm) (S) PLN x 23.5 x 2.0 (cm) (M) Zwrot Opakowania przesyłki niedostarczalnej firmowe PLN x 47.0 x 2.0 (cm) (L) PLN x 47.0 x 42.0 (cm) (XL) PLN 6 Delivery confirmation (POD) Charge: PLN 8 when requesting the Opakowania service firmowe at the time of sending the shipment Charge: PLN 8 + PLN 5 for each additional copy of the document when ordering the service Potwierdzenie Potwierdzenie after doręczenia doręczenia the shipment w (POD) formie is sent (available for year after the shipment elektronicznej is delivered) (epod) Electronic delivery confirmation (epod) Written order Charge: PLN 5 for the order Report on undelivered elektronicznej shipments (epod) einvoice Doręczenie w 8.00 godzinach :00-22:00 Doręczenie Doręczenie w godzinach w sobotę 8:00-22:00 Doręczenie w 8.00 godzinach :00-22:00 Doręczenie Odbiór w godzinach w sobotę 8:00-22:00 Zwrot przesyłki Odbiór w niedostarczalnej sobotę Potwierdzenie Opakowania doręczenia firmowe (POD) Potwierdzenie elektronicznej doręczenia (epod)(pod) Potwierdzenie elektronicznej Zlecenie doręczenia pisemne (epod) w formie Potwierdzenie Zlecenie doręczenia pisemne w formie Raport przesyłek Detailed niedoręczonych description of the services on pages 0- Raport przesyłek niedoręczonych Shipments are typically collected from Monday Friday and delivered on the next business day: by the end Utylizacja of Informacje the przesyłki day o statusie ( niedostarczalnej przesyłki PARCEL POLSKA), by 9 a.m. ( PARCEL 9) or by noon ( PARCEL 2). Method of calculating charges: 24 To learn more about the services, go to or contact the Parcel Customer Service Department.,4 m 0,6 m 0,6 m Up to 3.5 kg Utylizacja Informacje przesyłki o statusie niedostarczalnej przesyłki The charges for PARCEL POLSKA, Utylizacja przesyłki PARCEL niedostarczalnej 9 and PARCEL 2 are calculated in accordance with the Informacje tables o statusie on page przesyłki4. For each item in a shipment the volumetric Utylizacja przesyłki weight ecas niedostarczalnej is calculated according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or m3 of shipment ecas Utylizacja = przesyłki 250 kg. niedostarczalnej The ecas rule is to select the greater of the actual or ecas volumetric weight of the item The provisions of the PARCEL MAX Service Price List apply to items with a volumetric weight of more than 3.5 kg. ecas ecas 24 ecas 24 ecas ecas 24 Autoryzowana 24 Przesyłka Autoryzowana Przesyłka 24 5

6 PARCEL RETURN POLSKA BASIC CHARGES Domestic shipments returns Parcel weight Basic charges PK kg kg kg ,5 kg PK documents in a cardboard envelope with a weight of up to kg. Basic charges refer to single-item shipments with a maximum weight of 3,5 kg. To learn more about the services, go to or contact the Parcel Customer Service Department. HOW TO CALCULATE THE COST OF A SHIPMENT BASIC CHARGE determined on the basis of the higher of real or volumetric weight (more information on page 7) FUEL AND ROAD SURCHARGE for the current amount of surcharge go to CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES more information on pages 0-2 VAT at the applicable rate 6

7 DOMESTIC SHIPMENTS RETURNS with weight up to 3.5 kg ADDITIONAL SERVICES AVAILABLE Shipment insurance Charge depending on the declared value of shipment: up to PLN 50,000 PLN 3.50 between PLN 50,000 and PLN 00, % of declared value einvoice Electronic delivery confirmation (epod) Shipment at Parcelshop Detailed description of the services on pages 0- DESCRIPTION OF THE PARCEL RETURN POLSKA Weight and dimensions of the shipment (including packaging): Single-item shipments Maximum weight up to 3.5 kg. Maximum dimensions of a standard shipment:,4 x 0.6 x 0.6 (m). If the longest dimension of an item is longer than.4 m or any of the other dimensions exceeds 0.6 m, an additional charge for the non-standard item is applied. Maximum length of item: 2 m. Total sum of dimensions (length + width + height) does not exceed 3 m.,4 m 0,6 m 0,6 m Up to 3.5 kg Sending a shipment: The Requestor decides how the return label is to be provided, choosing from the following: - create and print the label and ship it inside the packaging, with the item being shipped - create the label and it as a PDF attachment - forward the link to the online form that allows the Requestor s customer to create a return label. To prepare and print a return label, you use the online tools used for creating a shipping label. The Requestor chooses to make the return method available. He can choose between scheduling a pick-up or shipping at a Parcelshop point The maximum dimensions and weight of a shipment from a Parcel point: 3,5kg,,4 x 0,60 x 0,6 m. Non-standard shipments may only be shipped by scheduling a pick-up. The Requestor can order a courier, who brings the label for the customer. Order is submitted on the next business day. Requestor s customer receiver the return handling manual. It contains hyperlink to The site provides all the information for processing the shipment and data about availability of Parcel points. Shipment delivery: Delivery address is defined by Requestor. Shipments are delivered via courier on business days. Method of calculating charges: Returns are always made at the Requestor s expense. Charges are calculated in accordance with the table on page 6. For each shipment the volumetric weight is calculated according to the following conversion factor: [length (cm) x width (cm) x height (cm)] /4,000 or m 3 of shipment = 250 kg. The rule is to select the greater of actual or volumetric weight of a shipment. To learn more about the services, go to or contact the Parcel Customer Service Department. 7

8 PARCEL MAX BASIC CHARGES Domestic shipments and pallets with weight over 3.5 kg Distance Weight of the shipment 2 50 km Zone I 50 km Zone II 300 km Zone III 450 km Zone IV 600 km Zone V 900 km Zone VI 40 kg kg kg kg kg kg kg kg kg kg kg kg kg kg kg kg ,000 kg ,250 kg ,500 kg ,750 kg ,000 kg ,250 kg ,500 kg To calculate the distance, use the Distance Calculator (available on 2 Total weight of items in a shipment for a single consignee. To learn more about the services, go to or contact the Parcel Customer Service Department. HOW TO CALCULATE THE COST OF A SHIPMENT BASIC CHARGE determined on the basis of the higher of real or volumetric weight (more information on page 9) FUEL AND ROAD SURCHARGE for the current amount of surcharge go to CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES more information on pages 0-2 VAT at the applicable rate 8

9 DOMESTIC SHIPMENTS Zwrot potwierdzonych AND dokumentów (ROD) PALLETS with weight over 3.5 kg ADDITIONAL SERVICES Powiadomienia AVAILABLE /sms Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Shipment insurance Charge depending on the declared value of shipment: up to PLN 50,000 PLN 7 between PLN 50,000 and PLN Przeadresowanie 00, % przesyłkiof declared value Cash on delivery collection (COD) Charge: PLN 7 + % of the collection value Each shipment with the COD service is subject to additional insurance. Return of confirmed documents (ROD) Charge: PLN 3 /SMS notifications Information before delivery (PDI) Charge: PLN 5 Change of address Charge: PLN 0 within the Parcel deliverer s Terminal Charge: 00% of the basic charge between two Parcel Terminals Saturday delivery Charge: 50% of the basic charge, but no less than PLN 5 Saturday pick-up Zwrot Pobranie potwierdzonych i zwrot należności dokumentów (COD) (ROD) Zwrot potwierdzonych Powiadomienia dokumentów /sms (ROD) Charge: 50% of the basic charge, but no less than PLN 5 DESCRIPTION OF THE PARCEL MAX Odbiór w Parcelshop i Parcelstation Total sum of all dimensions does not exceed 6 m. Palletized shipments being sent to a single Odbiór consignee w sobotę and weighing Zwrot przesyłki Zlecenie niedostarczalnej pisemne Odbiór w Parcelshop i Parcelstation not placed on a pallet (including packaging):.4 x 0.6 x 0.6 (m). Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Zwrot przesyłki Weight niedostarczalnej and dimensions of each Zwrot item przesyłki niedostarczalnej in a shipment (including packaging): Odbiór w The sobotęmaximum weight of an item not placed Doręczenie Odbiór on w pallet do sobotę is 50 kg. Sąsiada The maximum actual or volumetric weight of an item placed on a pallet is,000 kg (together with the pallet). Maximum weight of a shipment (actual or volumetric) 2,500 kg. Dimensions of a standard shipment: placed on a pallet (including the pallet):.2 x 0.8 x 2. (m), If any of the dimensions exceeds the aforementioned Zwrot Doręczenie przesyłki niedostarczalnej w sobotędimensions, an additional non-standard item charge is applied. Maximum dimensions of a single item: length 4 m or height up to 2. m (including the pallet) or Total sum of all dimensions (length + width + height) exceeds 3 m, even if the item s weight does not exceed Doręczenie 3.5 kg. w godzinach 8:00-22:00 Maximum number of items in a shipment: Odbiór 5 items. w sobotę Goods consolidated on a pallet are treated elektronicznej as a single (epod) item. An item with a length of 2-4 m constitutes a separate shipment, requires a separate consignment note, and its actual weight must not exceed 50 kg. The charge for transporting such a shipment is always calculated on the basis of longitudinal weight. over 2,500 kg, or shipments consisting of more Zwrot przesyłki Zlecenie than niedostarczalnej pisemne5 pallets, can be processed on separate terms upon consultation with the Parcel Customer Service Department. If shipments containing more than 5 pallets are to be sent to a single consignee without prior consultation with the Parcel Customer Service Department,the time frame for delivering each subsequent shipment beyond the first shipment will be extended: (a) if delivery 24 Główny Użytkownik Opakowania is firmowe to be made on the next business day Opakowania by one business firmowe day or more, Raport przesyłek depending niedoręczonych on the number of shipments Raport sent; przesyłek (b) niedoręczonych if delivery is to Moduły be integrujące i dedykowane rozwiązania informatyczne 24 Główny Użytkownik 24 Główny Użytkownik,2 m Odbiór sobotę Doręczenie Opakowania w godzinach firmowe 8:00-22:00 Potwierdzenie Zwrot przesyłki doręczenia niedostarczalnej (POD) elektronicznej (epod) Potwierdzenie Zlecenie doręczenia pisemne (POD) elektronicznej (epod) Potwierdzenie doręczenia formie Potwierdzenie Zlecenie doręczenia pisemne (POD) Raport przesyłek niedoręczonych Informacje o statusie przesyłki Utylizacja Obrót przesyłki paletowy niedostarczalnej 2, m 0,8 m Informacje statusie przesyłki Informacje o statusie ecas przesyłki Utylizacja przesyłki niedostarczalnej Utylizacja przesyłki 24 niedostarczalnej Informacje o statusie ecas przesyłki 24 Autoryzowana ecas Przesyłka ecas Utylizacja przesyłki 24 niedostarczalnej 24 Główny 24 Użytkownik Autoryzowana Przesyłka ecas 24 Autoryzowana Przesyłka 24 Autoryzowana 24 WebAPI Przesyłka 24 Autoryzowana Przesyłka 24 Główny Użytkownik 24 Return of undeliverable shipment Charge: 00% of the basic charge Delivery confirmation (POD) Charge: PLN 8 when requesting the service at the time of sending the shipment Charge: PLN 8 + PLN 5 for each Potwierdzenie additional doręczenia copy (POD) of the document when ordering the service after the shipment is sent (available for year after the shipment Potwierdzenie Zlecenie doręczenia is pisemne delivered) (POD) Electronic delivery confirmation (epod) Written order Charge: PLN 5 for the order Report on undelivered shipments Included in the basic service Pallet sales Charge: PLN 30 per pallet einvoice Odbiór sobotę Doręczenie Opakowania w godzinach firmowe 8:00-22:00 Potwierdzenie Zwrot przesyłki doręczenia niedostarczalnej (POD) elektronicznej (epod) elektronicznej (epod) Potwierdzenie doręczenia formie Potwierdzenie Zlecenie doręczenia pisemne (POD) Raport przesyłek niedoręczonych Informacje o statusie przesyłki Utylizacja Obrót przesyłki paletowy niedostarczalnej Informacje statusie przesyłki Informacje o statusie ecas przesyłki Utylizacja przesyłki niedostarczalnej Utylizacja przesyłki 24 niedostarczalnej Moduły integrujące i dedykowane rozwiązania informatyczne 24 Główny Użytkownik 24 Główny Użytkownik placed ecas via the 24 or ecas application or ecas by phone with Detailed description of the services on pages 0- Up to 000 kg made within two business days by two Informacje business o statusie days przesyłki or a multiple thereof, depending on the number of shipments sent. Parcel will determine the order of deliveries. Pick-up and delivery: In areas accessible by delivery trucks the service is performed on ramp to ramp. Utylizacja przesyłki Pick-up and delivery involves placement of the shipment niedostarczalnej and its removal from the open load-carrying body. Additional loading and Utylizacja przesyłki 24 unloading activities are the customer s responsibility. niedostarczalnej Shipments are typically collected from Informacje Monday o statusie ecas to Friday przesyłki and delivered on the next business day or within 2 business days 2. A request for a Parcel courier to collect a shipment can be the Parcel Customer Service Department. Regular pick-ups 24 Autoryzowana ecas Przesyłka can be scheduled upon prior agreement with a ecas Parcel Sales Representative. Method of calculating charges: The charges for PARCEL MAX are calculated in accordance with the table on page 8. To determine the price of a service, calculate 24 Główny 24 the Użytkownik distance between 24 the place of dispatch and the place of delivery of a shipment, using the Distance Calculator available at 24 Autoryzowana Przesyłka ecas Calculated for each item is: The volumetric weight according to the following conversion rate: 24 Autoryzowana Przesyłka [length (cm) x width (cm) x height (cm)] / 4,000 or m 3 of the shipment = 250 kg. 24 Autoryzowana 24 WebAPI Przesyłka 24 Autoryzowana Przesyłka The longitudinal weight according to the following conversion rate: linear metre = 00 kg. 24 Główny Użytkownik 24 The rule is to select the greater weight (actual, volumetric or longitudinal). 24 Główny Użytkownik The price of a multi-item shipment is calculated after adding up the greater weights of each item. This does not apply to pick-ups and deliveries carried out using the following vehicles: truck-tractor 24 WebAPI 24 WebAPI 24 Autoryzowana with an Przesyłka articulated trailer, car with an articulated 24 Autoryzowana trailer with Przesyłka a loading capacity of 24 t, car without a trailer with a loading capacity of 5 t or higher. 2 For more information about the time of delivery offered, please contact the Parcel Customer Service Department. Potwierdzenie Opakowania doręczenia firmowe(pod) 24 WebAPI To learn more about the services, go to or contact the Parcel 24 Customer Osobisty WebAPI PodpisService Department. 24 WebAPI 24 WebAPI 24 Osobisty WebAPI Podpis 24 WebAPI 9 Moduły integrujące i dedykowane rozwiązania informatyczne Moduły integrujące i dedykowane rozwiązania informatyczne

10 ADDITIONAL SERVICES DOMESTIC SHIPMENTS SHIPMENT INSURANCE Additional coverage against loss or damage of shipments is available. It covers shipments with a value of up to PLN 00,000. The fee depends on the type of shipment and the value declared. PARCEL POLSKA, PARCEL 9, PARCEL 2: up to PLN 50,000 PLN 3.50 between PLN 50,000 and PLN 00, % of declared value PARCEL MAX: up to PLN 50,000 PLN 7 between PLN 50,000 and PLN 00, % of declared value For combined shipments, an insurance charge for PARCEL MAX applies. Extension of the range of service for shipments with a value of more than PLN 00,000 requires separate arrangements made in a written framework agreement between Parcel and the customer. The charge is calculated individually for each shipment, on the basis of a request made at the Parcel Customer Service Department. CASH ON DELIVERY COLLECTION (COD) The amount collected as payment for the goods is sent by bank transfer in accordance with the instruction given by the Requestor of the service. The shipment s consignee is obliged to pay the collection amount in cash. Each shipment with the COD service is subject to additional insurance. The collected amount is transferred to sender within 5 business days, counting from the business day following the day of delivery of the shipment (the date of transferring funds from Parcel s bank account). The maximum collection amount for a shipment is PLN,000. If sending one or more shipments, the total collection amounts from a single sender to a single consignee exceed PLN 6,500 on one occasion, the consignee is obliged to perform the pick-up at a Customer Service Point. Charge: PLN 7 + % of the collection value. INFORMATION BEFORE DELIVERY (PDI) SMS or notification and phone call from the Parcel courier to the consignee of the shipment on the day of delivery. Under this service the sender additionally permits the delivery Zwrot of potwierdzonych the shipment dokumentów (ROD) to an address given by the consignee, which differs from that on the consignment note (within the deliverer s Terminal). The consignee can also use the Redirect parcel service. Charge: PLN 5 REDIRECT PARCEL As soon as the shipment is collected, on the day of delivery or after an unsuccessful attempt to deliver, the consignees can Powiadomienia redirect their /sms shipments at Service available to consignees solely on condition that the sender provides a mobile phone number and/or address under the shipment s address details. Options available within a single terminal: redirect for collection at a Parcelshop, pick up at a Parcelstation, deliver Informacja to przed a doręczeniem (PDI) neighbour, provide a new delivery address, change the date of delivery, cancel shipment. CHANGE OF AN ADDRESS Carried out after receiving a written instruction from the sender 2. Charge: PLN 0 within the Parcel deliverer s Terminal Charge: 00% of the basic charge between two Przeadresowanie Parcel przesyłki Terminals RETURN OF CONFIRMED DOCUMENTS (ROD) Obtaining delivery confirmation for the goods shipped, on documents attached to the outside of the shipment and returning them to the sender (maximum of 5 documents). Charge: PLN 3 SHIPMENT AT PARCELSHOP 3 Possibility to ship a parcel in nearby Parcelshop. Information about Parcelshop network: Included in the basic price Pobranie i zwrot należności Odbiór (COD) w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation /SMS NOTIFICATIONS The consignee is notified by or SMS that the shipment Powiadomienia has been /sms shipped, about the date, location and estimated time of delivery, and about any unsuccessful delivery attempts to deliver the shipment (if the consignee was absent at the delivery address or failed to pay any amounts due for the shipment). The message contains information about the collection value, if the shipment was sent with the Collection and remittance of amount due (COD) additional service. Informacja Following przed doręczeniem the (PDI) notifications the consignee can make use of the Redirect parcel service. COLLECTION AT A PARCELSHOP 4 AND A PARCELSTATION 5 Option to choose the pick-up location and date (for some Parcelshop locations also on Saturdays and Sundays). There is an additional option to have specific shipments, which were Doręczenie shipped w sobotę on a Friday, delivered on a Saturday to a specific location. The shipment can be picked up within 7 calendar days. The consignee s identity is verified using a PIN code and phone number. Information about the pick-up locations: mapa. Information about availability of additional services are described on pages 5,7,9. The company reserves the right to introduce special additional charges as a result of dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). The option to redirect for collection at a Parcelshop is available for single-item shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.8 x 0.6 x 0.6 (m), but only combined with the additional Shipment Insurance service for shipments with a maximum value of PLN 6, A written instruction from the sender is not required in the event of readdressing a shipment with the PDI service (within the deliverer s Terminal). 3 Applies to single-item PARCEL POLSKA and PARCEL RETURN POLSKA shipments, with a maximum weight of 3,5 kg and maximum dimensions of,4 X 0,6 X 0,6 (m) and with a maximum value of PLN 6,500. One has to prepare the package and print the label before shipping a parcel at Parcel point. 4 Applies to single-item PARCEL POLSKA shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.8 x 0.6 x 0.6 (m), with the option to buy only the additional Shipment Insurance service with a maximum Przeadresowanie value przesyłki of PLN 6,500. The service may be ordered using the Przeadresowanie online Parcel przesyłki tools. The consignee s mobile phone number must be provided in the shipment s address details. 5 Applies to single-item PARCEL POLSKA shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.6 x 0.4 x 0.4 (m), with the option to buy only the additional Shipment Insurance service with a maximum value of PLN 6,500. The service may be ordered using the online Parcel tools. The consignee s mobile phone number must be provided in the shipment s address details. 0 To learn more about the services, go to or contact the Parcel Customer Service Department. Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation

11 ADDITIONAL SERVICES DOMESTIC SHIPMENTS DELIVERY TO NEIGHBOUR 6 SATURDAY DELIVERY 7 DELIVERY CONFIRMATION (POD) Zwrot przesyłki niedostarczalnej If the consignee is absent, the Parcel courier will deliver the Odbiór w Parcelshop i Parcelstation shipment to the alternative address given in the Odbiór consignment w Parcelshop note, i Parcelstation Hard-copy confirmation Odbiór photocopy w Parcelshop of the i document Parcelstation with the consignee s signature. if that address is in the direct vicinity of the place of delivery. Direct vicinity of the place of delivery means a place located Odbiór w in the Parcelshop same i Parcelstation Charge: PLN 8 when requesting Odbiór w the Parcelshop service i at the Parcelstation time of Odbiór sending w sobotę the house, building or facility as the place of delivery or a house or shipment property directly adjacent to the place of delivery. The end consignee Charge: PLN 8 + PLN 5 for each additional copy of the document will be notified by /sms that the shipment was delivered to when requesting the service after the shipment is sent a neighbour. (available for year after the shipment is delivered) ELECTRONIC DELIVERY CONFIRMATION (epod) Detailed information about the scope of offering the service (postcode of the place of delivery of the shipment) is available in the 24 and ecas applications or in the Parcel Customer Service Department. Charge: 50% of the basic charge, but no less than PLN 5 DELIVERY BETWEEN 6 PM AND 0 PM Service available only for PARCEL POLSKA. Detailed information about the range of the service (postcode of the place of delivery of the shipment) is available in the 24 and ecas applications or in the Parcel Customer Service Department. Charge: PLN 2 SATURDAY PICK-UP Detailed information about the scope of offering a service Odbiór (postcode w sobotę of the place of sending the shipment) is available in the 24 and ecas applications or in the Parcel Customer Service Department. Charge: 50% of the basic charge, but no less than PLN 5 Electronic confirmation scan of the document with Potwierdzenie the consignee s doręczenia w formie signature. Available in the 24 and ecas application, elektronicznej for (epod) Potwierdzenie elektronicznej doręczenia (epod) w formie shipments sent using these. Potwierdzenie elektronicznej doręczenia (epod) w formie WRITTEN ORDER Processing written orders submitted by fax or . Charge: PLN 5 for the order Doręczenie w 8.00 godzinach :00-22:00 REPORT ON UNDELIVERED SHIPMENTS A daily list of shipments undelivered for reasons not attributable to Parcel, sent Odbiór to the w sobotę address provided. Reports can be activated at or through the ecas application. The report contains, among other things: shipment numbers, dates sent, consignees details, reasons for non-delivery. RETURN OF UNDELIVERABLE SHIPMENT Return of shipment to sender. An undeliverable shipment is a shipment that could not be delivered by Parcel because: the consignee refused to accept it, the consignee refused to pay for the service, the consignee refused to pay the collection amount as part of the additional Collection and remittance of amount due (COD) service, the consignee failed to collect the shipment after two attempts to deliver, or the address provided was incorrect, Opakowania thus firmowe making delivery impossible. Charge: 00% of the basic charge 0 COMPANY PACKAGING PALLET SALES Additional service concerning exclusively the PARCEL Obrót MAX paletowy service. Applies only to EURO pallets (0.8 m x.2 m) that meet Obrót the paletowy UIC standard. Service available to senders paying for transportation, with a clause in this regard in the Opakowania agreement. firmowe Charge: PLN 30 per pallet einvoice Cardboard packaging is available at all Parcel Customer Opakowania Service firmowe An electronic invoice, equivalent Potwierdzenie to a paper doręczenia invoice. (POD) einvoices are Points and from Parcel couriers. multifunctional, secure and easy to use. It provides notifications Charge for the packaging depends on the dimensions: regarding an invoice issued, Potwierdzenie and makes doręczenia it possible (POD) to Utylizacja view przesyłki and niedostarczalnej 24.5 x 23.5 x 0.5 (cm) (S) PLN 2 download delivery confirmations for invoiced shipments. Utylizacja einvoices przesyłki niedostarczalnej can be activated and accessed at x 23.5 x 2.0 (cm) (M) PLN x 47.0 x 2.0 (cm) (L) PLN x 47.0 x 42.0 (cm) (XL) PLN 6 Information about availability of additional services are Potwierdzenie described doręczenia on pages w 5,7,9. formie The company reserves the right to introduce special additional elektronicznej charges (epod) as a result of dramatic price changes that influence elektronicznej the cost (epod) of transportation ecas (fuel prices, taxes, etc.). ecas 6 Applies only to the PARCEL POLSKA service. Cannot be combined with the Return of confirmed documents service (ROD). Ordering the service using electronic ecas Parcel tools. ecas 7 Applies only to PARCEL POLSKA and PARCEL MAX. Cannot be combined with Delivery between 6 p.m. and 0 p.m. 8 Applies only to PARCEL POLSKA. Cannot be combined with the Saturday delivery service. 9 The charge for the service also applies to customers whose cooperation agreement stipulates the Delivery between 5 p.m. and 0 p.m. service. 0 For PARCEL 9 and PARCEL 2 shipments, the charge for the Return of undeliverable shipment service will be calculated according to prices for PARCEL POLSKA. Available exclusively to Orderers paying for this service To learn more about the services, go to or contact the Parcel Customer Service Department. 24

12 ADDITIONAL CHARGES DOMESTIC SHIPMENTS Charge for non-standard items for PARCEL POLSKA, PARCEL 9, PARCEL 2, PARCEL RETURN POLSKA shipments A charge will be applied for: items whose longest dimension is longer than.4 m or if any of the other dimensions exceeds 0.6 m, spherical, cylindrical or oval items, items with irregular shapes, with protruding elements, items with an adhesive surface that prevents sliding (e.g. rubber, etc.), items containing loose, heavy pieces or pieces with uneven weight distribution, items in loose packaging or irregularly shaped (i.e. where the contents may shift and cause a shift to the centre of gravity while being transported), items marked with TOP and CAUTION: Non-standard shipment stickers, items whose contents require special handling (when there is no option of automatic sorting at handling warehouses or if there is a risk of damaging other shipments), items containing liquids (barrels, canisters, buckets etc.). A charge is also applied in the event of a Return of undeliverable shipment with non-standard items. Charge: PLN 22 Repeated call for payment Parcel reserves the right to charge the customer an administrative fee if a repeated call for payment for Parcel services needs to be issued. Charge: PLN 20 Change of payer After an invoice has been issued by Parcel, the payer can be changed following the customer s written request. The new payer stated in the Change of payer form will be charged an administrative fee for reissuing an invoice. The form is available on in the Model documents tab or at the Parcel Customer Service Department. Charge: PLN 5 per invoice Fuel and road surcharge 2 A fuel and road surcharge is added to the net basic price of each shipment. To learn about the amount and method of calculating the surcharge, go to CHARGE FOR NON-STANDARD ITEMS FOR PARCEL MAX SHIPMENTS Items placed on a pallet are subject to a charge when: pallets with dimensions exceeding 0.8 m x.2 m (EURO pallet) were used, goods extend beyond the outlines of the pallet, goods are not affixed to the pallet (e.g. with film, binding tape, screws, etc.). A charge will be applied for unpalletized items if: their longest dimension is longer than.4 m or if any of the other dimensions exceeds 0.6 m, they are marked with TOP and CAUTION: Non-standard shipment stickers, they contain liquids (barrels, canisters, buckets etc.), they have a spherical, cylindrical or oval shape, they have irregular shapes, with protruding elements. Also subject to a charge are items containing goods that cannot be palletized because of their characteristics (e.g. devices on wheels) and cannot be sorted automatically. A charge is also applied upon the return to the sender of a shipment with non- standard items. Charge: PLN 25 Charge for non-electronic consignment note Charge for handling shipments accompanied by a consignment note completed without using the applications offered by Parcel (24, ecas) or others applications integrated with Parcel systems. Charge: PLN 2 Reinstatement of wire transfer payments An administrative charge for reinstating the option to pay for Parcel services by wire transfer. Charge: PLN 40 Charge for an extended version of a paper invoice Charge for preparing an invoice containing a detailed list of transactions invoiced, covering: the number of the consignment note, the name of the sender and consignee of the shipment and other fees for the shipment. Additionally, it allows for the electronic attachment to the invoice to be made available as an Excel file. Charge: PLN 7 per invoice The company reserves the right to introduce special additional charges as a result of dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). Not applicable to consumers. 2 Previously known as a fuel surcharge More information at and in the Parcel Customer Service Department. 2

13 ADDITIONAL INFORMATION DOMESTIC SHIPMENTS COMBINED SHIPMENTS PARCEL POLSKA AND PARCEL MAX Up to 3.5 kg and above Weight and dimensions of each item in a shipment: There is an option of handling combined shipments (sent to a single consignee on a single consignment note) containing items weighing both under and over 3.5 kg. Each of the items must meet the requirements specified in the characteristics of the relevant PARCEL POLAND (p. 5) and PARCEL MAX (p. 7) services. Pick-up and delivery: Items weighing up to 3.5 kg are collected and delivered door-to-door, while items weighing over 3.5 kg are delivered on a kerbside drop-off basis. Method of calculating charges: The charge for a combined shipment is the total sum of charges for individual items, calculated according to the rules applicable to each service, i.e. PARCEL POLAND and PARCEL MAX. HOW TO CALCULATE THE COST OF A COMBINED SHIPMENT? TOTAL AMOUNT OF BASIC CHARGES FOR PARCEL POLSKA AND PARCEL MAX more information on pages 4 and 8 FUEL AND ROAD SURCHARGE for the current amount of surcharge go to HOW TO CALCULATE THE COST OF A COMBINED SHIPMENT TO- TAL AMOUNT OF CHARGES FOR ADDITIONAL SERVICES AND/OR ADDITIONAL PAYMENTS more information on pages 0-2 VAT at the applicable rate PROHIBITED AND RESTRICTED GOODS Parcel does not accept shipments which contain : cash, securities, other payment documents, valuables (jewellery, works of art, antiques, coins and medals etc.), weapons and ammunition, perishables requiring special transport conditions, chemically and biologically active goods, animals, human and animal remains, narcotics and psychotropic substances, medications requiring special transport conditions, other goods whose properties might pose a health hazard to the people coming into contact with them, or which might damage or destroy other shipments, other goods the transporting of which is prohibited under applicable laws. COMPLAINTS We make every effort to ensure that our customers shipments reach them on time, safely and at the correct address. If you have any complaints or comments on the quality of our services, please go to More information is provided in the Regulations for the provision of domestic shipping and postal services of Express (Poland) Sp. z o.o., available at To learn more about the services, go to or contact the Parcel Customer Service Department. 3

14 RELIABLE SHIPMENTS TO 28 COUNTRIES OF EUROPE PARCEL CONNECT BASIC CHARGES International road shipments Country Parcel weight Expected time of delivery up to kg up to 5 kg up to 0 kg up to 20 kg up to 3.5 kg Austria Belgium Czech Republic Denmark Estonia Finland Germany Hungary Latvia Lithuania Luxembourg Netherlands Slovakia Slovenia Sweden PARCEL INTERNATIONAL BASIC CHARGES Country Parcel weight Expected time of delivery up to kg up to 5 kg up to 0 kg up to 20 kg up to 3.5 kg Bulgaria Croatia Cyprus France Greece Ireland Italy Malta Monaco Portugal Romania Spain United Kingdom The delivery times are provided in business days on the basis of average transit times in the Parcel network for shipments shipped from Poland; however, they are not guaranteed, nor do they in any way constitute part of an agreement, i.e. Parcel is not obliged to keep to a specified delivery time. The expected time of transit is counted from the day following the dispatch of the shipment. Information about the areas excluded from service can be found in 24, ecas or 24 WebAPI applications or in the Parcel Customer Service Department. 4

15 INTERNATIONAL ROAD SHIPMENTS exports Odbiór w Doręczenie Parcelshop w sobotę i Parcelstation Zwrot Pobranie potwierdzonych Odbiór i zwrot w należności sobotę dokumentów (COD) (ROD) Przeadresowanie przesyłki Zwrot potwierdzonych Powiadomienia dokumentów /sms (ROD) Odbiór Zwrot w przesyłki Parcelshop niedostarczalnej i Parcelstation HOW TO CALCULATE THE COST OF A SHIPMENT Odbiór w Parcelshop i Parcelstation Odbiór w Doręczenie Parcelshop w sobotę i Parcelstation Zwrot Pobranie potwierdzonych Odbiór i zwrot w należności sobotę dokumentów (COD) (ROD) Przeadresowanie przesyłki Zwrot potwierdzonych Powiadomienia dokumentów /sms (ROD) Odbiór Zwrot w przesyłki Parcelshop niedostarczalnej i Parcelstation Odbiór w Parcelshop i Parcelstation determined on the basis of the ADDITONAL SERVICES AVAILABLE PARCEL CONNECT Shipment insurance Charge depending on the declared value of shipment: up to PLN 0,000 PLN 0 between PLN 0,000 and PLN 00, % of declared value Cash on delivery collection (COD) Charge: % on collection value, minimum PLN 67. /SMS notifications Information about shipment status Shipment at Parcelshop PARCEL INTERNATIONAL Informacja przed doręczeniem (PDI) BASIC CHARGE greater of actual or volumetric weight (more info rmation on page 6) Shipment insurance Charge depending on the declared value of shipment: up to PLN 0,000 PLN 0 between PLN 0,000 and PLN 00, % of declared value FUEL AND ROAD Odbiór SURCHARGE w sobotę for the current amount of surcharge go to Powiadomienia /sms CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES Doręczenie Opakowania do firmowe Sąsiada Potwierdzenie Przeadresowanie doręczenia przesyłki (POD) Opakowania Odbiór 8.00 w sobotę Potwierdzenie doręczenia firmowe w formie Doręczenie Potwierdzenie Przeadresowanie w godzinach doręczenia przesyłki 8:00-22:00 w formie Odbiór w elektronicznej Parcelshop i (epod) Parcelstation Odbiór w Zlecenie Parcelshop pisemne i Parcelstation Doręczenie Odbiór w do sobotę Sąsiada Raport Zwrot Doręczenie przesyłki przesyłek niedostarczalnej niedoręczonych w sobotę Zwrot przesyłki Zlecenie niedostarczalnej pisemne Doręczenie w sobotę Raport elektronicznej przesyłek niedoręczonych (epod) Potwierdzenie doręczenia (POD) Potwierdzenie Odbiór doręczenia w sobotę (POD) Zlecenie pisemne Potwierdzenie Informacje o doręczenia statusie przesyłki w formie Potwierdzenie Odbiór doręczenia w sobotę w formie more information on pages 20-2 Pick-up at a Parcelshop Delivery confirmation (POD) Return of undeliverable elektronicznej shipment (epod) Charge: 00% of the basic charge einvoice Company packaging Powiadomienia /sms Potwierdzenie Przeadresowanie doręczenia przesyłki (POD) Doręczenie Potwierdzenie Przeadresowanie w godzinach doręczenia przesyłki 8:00-22:00 w formie Odbiór w elektronicznej Parcelshop i (epod) Parcelstation Odbiór w Zlecenie Parcelshop pisemne i Parcelstation Doręczenie Odbiór w do sobotę Sąsiada Raport Zwrot Doręczenie przesyłki przesyłek niedostarczalnej niedoręczonych w sobotę Charge for the packaging depends on the dimensions Doręczenie Opakowania do firmowe Sąsiada Opakowania Odbiór 8.00 w sobotę Potwierdzenie doręczenia firmowe w formie Zwrot przesyłki Zlecenie niedostarczalnej pisemne Doręczenie w sobotę Raport elektronicznej przesyłek niedoręczonych (epod) Detailed description of the services on page 20 Potwierdzenie doręczenia (POD) Potwierdzenie Odbiór doręczenia w sobotę (POD) Zlecenie pisemne Return of undeliverable shipment Charge: 00% of the basic charge Potwierdzenie Informacje o doręczenia statusie przesyłki w formie Potwierdzenie Odbiór doręczenia w sobotę w formie Utilisation of the undeliverable shipment VAT at the applicable rate Odbiór w Parcelshop i Parcelstation ecas Information about shipment status Pick-up at a Parcelshop Odbiór w Parcelshop i Parcelstation ecas Utylizacja Zlecenie przesyłki pisemne niedostarczalnej Zwrot Informacje Opakowania przesyłki niedostarczalnej o statusie firmowe przesyłki einvoice Utylizacja Zlecenie przesyłki pisemne niedostarczalnej Zwrot Informacje Opakowania przesyłki niedostarczalnej o statusie firmowe przesyłki ecas ecas ecas Company packaging Charge for the packaging depends on the dimensions Potwierdzenie Opakowania doręczenia firmowe(pod) Potwierdzenie Opakowania doręczenia firmowe(pod) Utylizacja Raport przesyłek przesyłki niedoręczonych niedostarczalnej Utylizacja Raport przesyłek przesyłki niedoręczonych niedostarczalnej Obrót 24 paletowy Obrót 24 paletowy 24 Detailed description of the services 24 on page 20 Potwierdzenie doręczenia (POD) Potwierdzenie doręczenia w (POD) formie Potwierdzenie doręczenia w (POD) formie elektronicznej (epod) ecas elektronicznej (epod) ecas 24 Informacje Autoryzowana o statusie przesyłki Przesyłka 24 Informacje Autoryzowana o statusie przesyłki Przesyłka 24 Autoryzowana Przesyłka 24 Autoryzowana Przesyłka ecas COD service applies to Austria, Czech Republic, Germany, Slovakia elektronicznej (epod) Główny Użytkownik More information at and in the Parcel Customer Service Department. 24 Główny Użytkownik 24 Informacje Autoryzowana o statusie przesyłki Przesyłka 24 WebAPI ecas Potwierdzenie Obrót doręczenia paletowy w formie Potwierdzenie elektronicznej doręczenia (epod) w formie elektronicznej (epod) Główny Użytkownik 24 Główny Użytkownik 24 Informacje Autoryzowana o statusie przesyłki Przesyłka 24 WebAPI ecas 5

16 INTERNATIONAL ROAD SHIPMENTS exports DESCRIPTION OF THE PARCEL CONNECT SERVICE Weight and dimensions of the shipment (including packaging): Single-item shipments weighing up to 3.5 kg. Maximum dimensions of a standard shipment.2 x 0.6 x 0.6 (m). Minimum dimensions of a shipment 0.0 x 0.5 x 0. (m). Maximum length of a shipment 2 m. Maximum circumference of a shipment must not exceed 3.6 m. The circumference of a shipment is calculated as follows x length + 2 x width + 2 x height. Sending and delivery of a shipment: Door-to-door, excluding: Denmark, Estonia, Finland, Latvia, Lithuania, Sweden. In those countries, the addressee collects the shipment at a local Partner Parcel. Shipment only on business days. Customers can order a Parcel courier and print the label they need only via the 24, ecas or 24 WebAPI applications. Regular pick-up can be scheduled upon prior agreement with a Parcel Representative. In the delivery process, Parcel takes into account the consignees,2 m 0,6 m 0,6 m Up to 3.5 kg preferences regarding the time and location of delivery, including the option to direct the shipment for collection at one of the 25,000 Parcel locations. Shipments are delivered Monday to Saturday 2. Saturday is considered a business day. Method of calculating charges: Charges are calculated in accordance with the table on page 4. For the shipment the volumetric weight is calculated, according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or m 3 of shipment = 250 kg. The rule is to select the greater of actual or volumetric weight of a shipment. PARCEL INTERNATIONAL SERVICE 0,5 m Up to 30 kg Weight and dimensions of the shipment (including packaging): Single-item shipments weighing up to 30 kg. Maximum dimensions of a standard shipment x 0.5 x 0.5 (m). Minimum dimensions of a shipment 0.0 x 0.5 x 0. (m). Maximum length of a shipment.5 m. Maximum circumference of a shipment must not exceed 3 m. The circumference of a shipment is calculated as follows x length + 2 x width + 2 x height. Sending and delivery of a shipment: Door-to-door, excluding: Bulgaria and Cyprus. In those countries, the addressee collects the shipment at a local postal operator s office. Shipment only on business days. Customers can order a Parcel,0 m 0,5 m courier and print the label they need only via the 24, ecas or 24 WebAPI applications. Regular pick-ups can be scheduled upon prior agreement with a Parcel Representative. Method of calculating charges: Charges are calculated in accordance with the table on page 4. For the shipment the volumetric weight is calculated, according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or m 3 of shipment = 250 kg. The rule is to select the greater of actual or volumetric weight of a shipment. Verification of availability of pickup points in 24, ecas or 24 WebAPI applications.the shipment is awaiting pickup at the point for 7 calendar days, counting from the next day after the delivery. Shipments not received at this time will be returned to the sender at his expense. 2 Shipments to Austria are delivered from Tuesday to Saturday. To learn more about the services, go to or contact the Parcel Customer Service Department. 6

17 EASY RETURN FROM 25 EUROPEAN COUNTRIES PARCEL RETURN CONNECT BASIC CHARGES International road shipments returns Country Parcel weight Expected time of delivery up to kg up to 5 kg up to 0 kg up to 20 kg up to 3,5 kg Austria Belgium Czech Republic Denmark Estonia Finland Germany Hungary Latvia Lithuania Netherlands Slovakia Slovenia Sweden PARCEL RETURN INTERNATIONAL BASIC CHARGES Country Basic charge 2 Country Basic charge Austria 6 Italy 29 Belgium 6 Latvia 29 Bulgaria 49 Lithuania 29 Cyprus 349 Luxembourg 6 Czech Republic 6 Netherlands 6 Denmark 29 Portugal 49 Estonia 29 Romania 49 Finland 29 Slovakia 6 France 29 Slovenia 29 Germany 6 Spain 49 Greece 49 Sweden 29 Hungary 29 United Kingdom 29 Irlandia 49 Delivery times are provided in business days on the basis of average transit times in the Parcel network; however, they are not guaranteed, nor do they in any way constitute part of an agreement, i.e. Parcel is not obliged to keep to a specified delivery time. The expected time of transit is counted from the day following the dispatch of the shipment. 2 Basic charges refer to single-item shipments with a maximum weight of 30 kg before consolidation. Shipments returned to a single address are consolidated. The expected transit time is 3-8 business days, depending on the country of dispatch and the number of shipments being returned. The expected transit time is not guaranteed and does not under any circumstances constitute part of an agreement. Parcel is not obliged to keep to a specific delivery time. Information about areas, where the services are not available, can be found in the following applications: 24, ecas, 24 WebAPI and in the Parcel Customer Service Department. To learn more about the services, go to or contact the Parcel Customer Service Department. 7

18 INTERNATIONAL ROAD SHIPMENTS Returns ADDITIONAL SERVICES AVAILABLE PARCEL RETURN CONNECT Information about shipment status Delivery confirmation (POD) einvoice Detailed description of the services on page 20 PARCEL RETURN INTERNATIONAL Information about shipment status einvoice Detailed description of the services on page 20 HOW TO CALCULATE THE COST OF A SHIPMENT BASIC CHARGE determined on the basis of the greater of actual or volumetric weight (more info rmation on page 9) FUEL AND ROAD SURCHARGE for the current amount of surcharge go to CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES more information on pages 20-2 VAT at the applicable rate To learn more about the services, go to or contact the Parcel Customer Service Department. ecas Autoryzowana Przesyłka 8 24 Główny Użytkownik

19 INTERNATIONAL ROAD SHIPMENTS Returns DESCRIPTION OF THE PARCEL RETURN CONNECT SERVICE Weight and dimensions of the shipment (including packaging): Single-item shipments weighing up to 3.5 kg. Maximum dimensions of a standard shipment.2 x 0.6 x 0.6 (m). Minimum dimensions of a shipment 0.0 x 0.5 x 0. (m). Maximum length of a shipment 2 m. Maximum circumference of a shipment must not exceed 3.6 m. The circumference of a shipment is calculated as follows x length + 2 x width + 2 x height.,2 m 0,6 m 0,6 m Up to 30 kg Dispatch: The Requestor decides about the form of issuing the return label from the following options: - print the label and ship it inside the packaging, with the item being shipped, - the label as a PDF attachment. To prepare a return label, one uses the same online tools as for creating an international shipping label. Shipments can be shipped at Parcel points and Parcelstations in all countries, where the return services are available. Return instructions attached to the shipment contain the information needed to determine the appropriate course of action and the correct shipping option. If, due to its dimensions, the shipment cannot be shipped at a Parcel point or Parcelstation, the requestor s customer will be able to schedule a local pick-up via courier in accordance with the rules in effect in the country of origin. Shipment delivery: The delivery address for return shipments is defined by the Requestor upon switching on the service. Shipments are delivered by a Parcel courier on business days. Method of calculating charges: Returns to Poland are always made at the expense of the payer s Requestor (entity that determines the manner in which return labels are provided), who is the recipient of the shipment being returned. Charges are calculated in accordance with the table on page 7. For each shipment the volumetric weight is calculated according to the following conversion factor: [length (cm) x width (cm) x height (cm)] /4,000 or m 3 of shipment = 250 kg. The rule is to select the greater of actual or volumetric weight of a shipment PARCEL RETURN INTERNATIONAL SERVICE 0,5 m Up to 30 kg Weight and dimensions of the shipment (including packaging): Single-item shipments weighing up to 30 kg. Maximum dimensions of a standard shipment: x 0.5 x 0.5 (m). Minimum dimensions of a shipment 0.0 x 0.5 x 0. (m). Maximum circumference of a shipment must not exceed 3 m. The circumference of a shipment is calculated as follows: x length + 2 x width + 2 x height. The following shipments will not be handled: where one of the dimensions exceeds x 0.5 x 0.5 (m), spherical or cylindrical shipments, shipments in the shape of a roll and tube, with a triangular or oval cross-section, shipments with irregular shapes, with protruding elements, containing loose, heavy pieces or pieces with uneven weight distribution, all items of which are partially packaged or have no packaging, but the absence of packaging does not affect the transportability of these items (e.g. tyres, mattresses, etc.), composed of several shipments attached to each other, which exceed the standard dimensions, shipments with an adhesive surface that prevents sliding (e.g. rubber, etc.), shipments in loose packaging, tied with a string (i.e. where the contents may shift and cause a shift to the centre of gravity while being transported), whose packaging contains: synthetic, metal or wooden materials, textiles, foils, items with rubber edges or fasteners (e.g. bags, sacks, small buckets, foils). m 0,5 m Dispatch: Return to Poland is possible through a dedicated Easy Return portal; return to Poland is always made to the expense of the consignee of the shipment being returned. The consignee of the return decides how the return label is provided: the consignee generates the label on their own and sends the consumer a file to be used for printing the label, provides the consumer with a link to generate and print the label, provides the consumer with a link to generate and print the label on the consignee s own website (integration required). The consumer returning the product prints the label, attaches it to the parcel and posts it at the nearest post office. Delivery: Shipments returned from different countries to one customer are consolidated before delivery. The delivery address for return shipments is defined upon switching on the service on the Easy Return page. Shipments are delivered by a Courier on business days. Method of calculating charges: The charges are calculated in accordance with the table on page 7. For Ireland, Romania, Sweden and Hungary, the maximum weight is 20 kg. To learn more about the services, go to or contact the Parcel Customer Service Department 9

20 ADDITIONAL SERVICES INTERNATIONAL SHIPMENTS SHIPMENT AT PARCELSHOP Possibility to ship a parcel in nearby Parcelshop. Information about Parcelshop network: Odbiór w Parcelshop i Parcelstation Odbiór w Parcelshop i Parcelstation Included in the basic price SHIPMENT INSURANCE Additional coverage against loss or destruction of shipments with a value of up to PLN 00,000 is available. Charge depending on the declared value of shipment: up to PLN 0,000 PLN 0 between PLN 0,000 and PLN 00, % of declared value CASH ON DELIVERY COLLECTION (COD) 2 The amount due for the goods delivered with a value not exceeding EUR,500 or CZK 40,000 (currency depends on the country where the delivery is made) can be collected from the consignee. The amount will be paid into the sender s currency account within 6 business days, counting from the business Pobranie Doręczenie day following i zwrot w godzinach należności the 8:00-22:00 (COD) day of delivery of the shipment (the date of transferring funds from Parcel s bank account). Charge: % of the value of the shipment, a minimum of PLN 67 (to calculate the value of the shipment in PLN, take the average PLN exchange rate of the currency accepted, as announced by the NBP on the day before the shipment is sent) /SMS NOTIFICATIONS The consignee is notified by or SMS about the date, Powiadomienia place and /sms estimated hour of delivery. Ubezpieczenie Doręczenie w przesyłek sobotę Zwrot potwierdzonych Odbiór w dokumentów sobotę (ROD) COLLECTION AT A PARCELSHOP 4 RETURN OF UNDELIVERABLE SHIPMENT Return of shipment to sender. An undeliverable shipment is a shipment that could not be delivered by to the consignee because: the consignee was absent, the consignee refused to accept Doręczenie Ubezpieczenie w sobotę przesyłek it, the consignee refused to pay the collection amount as part of the additional Collection and remittance Doręczenie of amount w sobotędue (COD) service, the address provided was incorrect, collection was cancelled. Charge: 00% of the basic charge UTILISATION OF THE UNDELIVERABLE SHIPMENT Destruction of an undeliverable shipment in accordance with the sender s instruction. A shipment will be deemed undeliverable if it cannot be delivered by to the consignee or has not been collected by it. Examples of reasons for non- delivery: absence of the consignee, Zwrot Odbiór potwierdzonych w sobotę dokumentów (ROD) refusal to accept the shipment, failure to provide correct Raport przesyłek address Odbiór w niedoręczonych sobotę details. einvoice Odbiór w Parcelshop i Parcelstatio In the delivery process, Odbiór Parcel w Parcelshop takes into i account Parcelstation the consignees preferences regarding the time and location of Odbiór delivery, w including Parcelshop the i Parcelstatio Odbiór w Parcelshop i Parcelstation option to direct the shipment for collection at a Parcelshop. The shipment can then be collected at the Parcelshop in the next 7 calendar days. Information about the network of Parcelshop locations Doręczenie can be do Sąsiada found in the electronic tools for sending a shipment. Doręczenie Pobranie w godzinach i zwrot 8:00-22:00 należności (COD) An electronic invoice is available at The service covers sending information about an invoice issued. INFORMATION ABOUT SHIPMENT STATUS 3 The service involves access to information about the shipment s current status on DELIVERY CONFIRMATION (POD) Electronic confirmation is available once the sender Potwierdzenie is registered doręczenia with (POD) the Parcel Customer Service Department. COMPANY PACKAGING Informacja przed doręczeniem Zwrot przesyłki (PDI) niedostarczalnej Cardboard packaging is available at all Parcel Customer Service Points and from Parcel couriers. Charge for the packaging depends Przekieruj on the dimensions: Paczkę 24.5 x 23.5 x 0.5 (cm) (S) Potwierdzenie PLN 2 doręczenia (POD) 49.5 x 23.5 x 2.0 (cm) (M) PLN x 47.0 x 2.0 (cm) (L) PLN x 47.0 x 42.0 (cm) (XL) PLN 6 Information about availability of additional services are described on pages 5-8. (fuel prices, taxes, etc.). One has to prepare the package and print the label before shipping a parcel at Parcel s point. 2 COD service applies to Austria, Czech Republic, Germany, Slovakia. 3 For PARCEL RETURN INTERNATIONAL, Client will receive access to Easy Return portal. 4 Verification of availability of pickup points in 24, ecas or 24 WebAPI applications. The company reserves the right to introduce special additional charges as a result of dramatic price changes that influence elektronicznej the cost (epod) of transportation 20 All prices are in PLN and will be increased by value-added Odbiór w tax Parcelshop Zlecenie at the pisemne applicable i Parcelstation rate. To learn more, go to or contact the Parcel Customer Service Department. Odbiór Zlecenie w Parcelshop pisemne i Parcelstation ecas

21 ADDITIONAL PAYMENTS INTERNATIONAL SHIPMENTS Charge for non-standard items for PARCEL CONNECT and PARCEL INTERNATIONAL, PARTEC RETURN CONNECT shipments A charge will be added to shipments: where one of the dimensions exceeds.2 x 0.6 x 0.6 (m) for PARCEL CONNECT, PARCEL RETURN CONNECT, where one of the dimensions exceeds x 0.5 x 0.5 (m) for PARCEL INTERNATIONAL, A charge will also be added to PARCEL CONNECT, PARCEL RETURN CONNECT and PARCEL INTERNATIONAL shipments: spherical or cylindrical shipments, shipments in the shape of a roll and tube, with a triangular or oval cross-section, shipments with irregular shapes, with protruding elements, shipments containing loose, heavy pieces or pieces with uneven weight distribution, all items of which are partially packaged or have no packaging, but the absence of packaging does not affect the transportability of these items (e.g. tyres, mattresses, etc.), composed of several shipments attached to each other, which exceed the standard dimensions, shipments with an adhesive surface that prevents sliding (e.g. rubber, etc.), shipments in loose packaging, tied with a string (i.e. where the contents may shift and cause a shift to the centre of gravity while being transported), whose packaging contains: synthetic, metal or wooden materials, textiles, foils, items with rubber edges or fasteners (e.g. bags, sacks, small buckets, foils). Charge: PLN 20 Reinstatement of wire transfer payments Administrative charge for reinstating the option to pay for services by wire transfer. Charge: PLN 40 Repeated call for payment reserves the right to charge the customer an administrative fee if a repeated call for payment for services needs to be issued. Charge: PLN 20 Fuel and road surcharge A fuel and road surcharge is added on to the basic price of a shipment (not including costs of additional services). The amount of the surcharge is specified on the basis of average market prices of diesel oil and aviation fuel. The fuel and road surcharge for PARCEL CONNECT, PARCEL INTERNATIONAL and PARCEL RETURN INTERNATIONAL services is the same. For the current amount of surcharge go to ADDITIONAL INFORMATION INTERNATIONAL SHIPMENTS PROHIBITED AND RESTRICTED GOODS Parcel does not accept shipments which contain : cash, securities, other payment documents, valuables (jewellery, works of art, antiques, coins and medals etc.), weapons and ammunition, perishables requiring special transport conditions, chemically and biologically active goods, animals, human and animal remains, human and animal remains, narcotics and psychotropic substances, medications requiring special transport conditions, other goods whose properties might pose a health hazard to the people coming into contact with them, or which might damage or destroy other shipments, other goods the transporting of which is prohibited under applicable laws. COMPLAINTS We make every effort to ensure that our customers shipments reach them on time, safely and at the correct address. If you have any complaints or comments on the quality of our services, please go to The company reserves the right to introduce special additional charges as a result of dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). To learn more about Parcel Europe General Conditions of Shipment go to To learn more, go to or contact the Parcel Customer Service Department. 2

22 SOLUTIONS FOR THE SENDER We encourage you to take advantage of a number of IT solutions ecas ECAS 24 MAIN USER Computer application for comprehensive online handling of a large number of domestic and international shipments (to selected countries). Installation of the software with the support of ecom consultants, cahelp@dhl.com Basic features of the application: printing consignment notes or destination labels, booking Parcel courier, cooperation with customer s systems (exchange of XML files), exporting and importing of the base of consignees, monitoring and reporting on statuses of deliveries online, access to delivery confirmations with the consignee s signature A web application recommended for customers sending a dozen or so shipments per day and for those who send shipments from various locations. The no-installation-required app is available via web browser at Basic features of the application: printing consignment notes, booking a Parcel courier, also by a third party, calculating the price according to the customer s terms, access to delivery confirmations with the consignee s signature, storing and monitoring complaint statuses. 24 AUTHORISED SHIPMENT A modern system for managing shipments (including processing returns) sent at the customer s expense. An excellent solution for online shops, repair shops, the financial and telecommunications industry, insurance companies or those involved in distributing domestic shipments. It enables: an order form customised to the customer s individual needs to be created, orders to be authorised, an easy way of booking a Parcel courier and printing a consignment note to be made available, various return addresses to be matched, depending on the goods group, linking goods or documents to the shipment number to be guaranteed, the acceptance of goods by the warehouse to be facilitated. An excellent solution for multi-branch companies that put emphasis on the correct allocation of the shipping costs to the appropriate branch. 24 This solution ensures central monitoring of shipments sent by various users. 24 WEBAPI 24 WebAPI is a network service enabling information to be exchanged between 24 and our customers external software. 24 This solution helps integrate one s own software with Główny Użytkownik mechanisms and it operates on the basis of the Simple Object Access Protocol (SOAP) a full description of the service is defined with the aid of Web Services Description Language (WSDL). Under 24 WebAPI we make available a number of methods corresponding to the most important features of the 24 application, including creating shipments, booking a Parcel courier, and information about the status of shipments. 24 Autoryzowana Przesyłka 24 WebAPI INTEGRATING MODULES AND DEDICATED IT SOLUTIONS Moduły integrujące 24 i dedykowane Główny Użytkownik rozwiązania infor They allow the exchange of information and integration of the software with 24. They are free. They should soon be available also for the Symfonia, Sote Shop, WF-Mag, istore, Optima, and PrestaShop application. Thanks to them: The 24 function service is made directly possible in the customer s application (the creation of shipments and consignment 24 Osobisty WebAPI Podpis notes, booking a Parcel courier, information about shipment status) All Parcel products and additional services can be made available and provided ecas 24 Autoryzowana Przesyłka Should you have any questions, please contact us on or cahelp@dhl.com Moduły integrujące i dedykowane rozwiązania infor SECURE DOCUMENTS Osobisty Podpis A solution customised for firms that conclude agreements with their customers and expect the consignee s identification and the return of correctly signed documents. It means certainty that documents will reach the correct person and that personal data will be protected. 22 All electronic tools presented in the price list are free. More information on the electronic tools can be obtained at from the Parcel Customer Service Department, or from the Parcel Commercial Representative.

23 SOLUTIONS FOR THE CONSIGNEE Other services facilitating the delivery of shipments COLLECTION AT A PARCELSHOP AND PARCELSTATION The consignee locates the nearest Parcelshop and collects the shipment on their way home from work. An online shop customer is able to choose the best place and time to collect their shipment (for some locations also on Saturdays and Sundays). The consignee receives notification that the shipment is ready for pick-up. The shipment can be collected within 7 calendar days of the notification, at any time during the location s business hours. Shipments sent on a Friday can be delivered on Saturday to a selected pick-up location. RETURNS Ability to ship returns free-of-charge is a crucial argument for the online buyers. They tend to choose offers of the sellers who allow returns at their own expense. Parcel offers variety of forms of submitting return labels and shipping returns on both domestic and European markets. Receivers in Poland can use portal to submit returns. After inputing the received return label s number, one can check: available return shipment options, location of the nearest Parcel point to send a return shipment, guide to order a courier online, if the seller provided such an option. Receivers from abroad use the return manual. It contains the necessary information on how to make a return. DELIVERY TO NEIGHBOUR A neighbour s help is invaluable, especially if the consignee is unable to wait for the Parcel courier. If the Parcel courier misses the consignee, he will immediately attempt to deliver the shipment to the neighbour specified. The customer does not have to wait for the Parcel courier, and the shipment will still be delivered as scheduled. The consignee will be notified by /sms that the shipment was delivered to the neighbour. /SMS NOTIFICATIONS Free notifications keep the consignee informed about the estimated time of delivery of their shipment. They allow him/her to learn about the courier s unsuccessful attempt to deliver their shipment and to easily redirect the shipment at and SMS notifications inform the consignee that the item has shipped, provide the estimated date of delivery and notify them about any unsuccessful attempts to deliver. Knowing the approximate time of delivery of the shipment can help the consignee plan their day more effectively. Notifications eliminate the need to contact the online store about shipments. REDIRECT PARCEL As soon as the item ships, on the day of delivery or after an unsuccessful attempt to deliver, consignees can redirect their shipments at Without having to get in touch with the sender, the consignee can decide on the most convenient way to redirect the parcel by: scheduling the shipment for pick-up at a selected Parcelshop location (pick-up within 7 calendar days, counting from the day following delivery to the location), changing the date or address of delivery of a shipment (delivery no later than on the tenth calendar day, counting from the day after sending), adding a service or changing the address for delivery to a neighbour. The consignee can also use the Redirect parcel service to cancel the shipment (stating the reason for the cancellation). The consignee is notified that he/she may redirect the shipment through the /SMS notification service, the Information before delivery (PDI) service, and when checking the status at A mobile-friendly version of the website is also available. To learn more about the services, go to or contact the Parcel Customer Service Department or a Parcel Sales Representative. 23

24 Parcel Customer Service Department Telephone: Parcel Polska Sp. z o.o. ul. Osmańska Warszawa 24