ENGLISH BUSINESS CORRESPONDENCE

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Emilia Antczak
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1 ANZUS SZKOLENIA DORADZTWO A N Z U S Szkolenia Doradztwo BIURO Telefon OBSŁUGI SZKOLEŃ Faks Tel. kom biuro@anzus-szkolenia.pl ANZUS Szkolenia Doradztwo, ul. Bydgoska 18, Legnica PROFESJONALNY KURS ENGLISH FOR BUSINESS KORESPONDENCJA HANDLOWA W JĘZYKU ANGIELSKIM ENGLISH BUSINESS CORRESPONDENCE

2 CZĘŚĆ 1 CZĘŚĆ 2 1 General rules for all business letters Differences between British and American written English 1.1 Structure and presentation of business letters Heading Inside address Salutation Body of the letter Complimentary close Signature The postscript 1.2. The layout of a formal letter 1.3. The layout of a business letter 1.2 Supplements in official and business letters Attention line Subject line The typist s reference The enclose 1.3 Abbreviations 1.4 Addressing People of Title 1.5 Envelope address Note Zip code abbreviations used in the U.S Official postal service abbreviations 2 Typical expressions used in Business Letters 2.1 Phrases acknowledging receipt of letters 2.2 References to the correspondence received 2.3 New Information 2.4 Apologies 2.5 Requests 2.6 Mentioning of enclosure 2.7 Thanks at the end of the letter 2.8 Mentioning of future contacts 1 Enquiry 1.1 Components of an Enquiry 1.2 Reply to Enquiry 1.3 Components of Reply to an Enquiry 2 Quotation 2.1 Components of a Quotation 2.2 Example of a Quotation 3 Order 3.1 Components of an Order 3.2 Example of an Order 4 Execution of an Order 4.1 Components of the Letter 4.2 Example of an Order 5 Complaints 5.1 Components of a Complaint 5.2 Example of a Complaint Mild complaints Strong complaints 6 Claim letters 6.1 claims for refunds 6.2 letters making a point 6.3 letters warning 6.4 letters threatening legal actions 7 Adjustment 7.1 Components of an Adjustment 7.2 Example of an Adjustment 8 Invoice 8.1 Components of Invoice 8.2 Example of Invoice 9 Remind of Payment 9.1 Components of a Letter 9.2 Example of a Remind of Payment 10 Request for payment 10.1 Components of a Letter 10.2 Example of a request for payment 11 Final notice before legal action

3 11.1 Components of a Letter 11.2 Example of a final notice CZĘŚĆ 3 CZĘŚĆ 4 1 Types of Social Letters 2 Letter of Apology 2.1 Components of a Letter 2.2 Example of a Letter of Apology 3 Letter of Thanks 3.1 Components of a Letter 3.2 Example of a Letter of Thanks 4 Letter of Invitation 4.1 Components of a Letter 4.2 Example of a Letter of Invitation 5 Accepting an invitation 5.1 Components of a Letter 5.2 Example of a Letter of Accepting an invitation 6 Refusing an invitation 6.1 Components of a Letter 6.2 Example of a Letter 7 Letter of congratulation 7.1 Components of a Letter 7.2 Examples of Letter of congratulation 8 Reply to a letter of congratulation 8.1 Components of a Letter 8.2 Examples of a reply to a Letter of congratulation 9 Letter of Condolence 9.1 Components of a Letter of Condolence 9.2 Examples of Letter of Condolence 10 Postcard greeting 1 Writing s 1.2 Guide for writing s 1.3 expressions 1.4 Abbreviations used in an 1.5 Length of s 1.6 Simplicity of s 1.7 Choosing an appropriate style 1.8 Answering and exchanging s 2 Writing telex 2.1 Format of a telex 2.2 Omissions 2.3 The reference line 2.4 Using appropriate expressions in telex 2.5 Abbreviations used in a telex 2.6 Writing effective telex using appropriate layout and style 3 Writing facsimiles 3.1 Format of a facsimile 3.2 Using appropriate expressions in facsimile 3.3 Write an effective fax using appropriate layout and style

4 CZĘŚĆ 5 CZĘŚĆ 6 1 Types of Social Letters 2 Letter of Apology 2.1 Components of a Letter 2.2 Example of a Letter of Apology 3 Letter of Thanks 3.1 Components of a Letter 3.2 Example of a Letter of Thanks 4 Letter of Invitation 4.1 Components of a Letter 4.2 Example of a Letter of Invitation 5 Accepting an invitation 5.1 Components of a Letter 5.2 Example of a Letter of Accepting an invitation 6 Refusing an invitation 6.1 Components of a Letter 6.2 Example of a Letter 7 Letter of congratulation 7.1 Components of a Letter 7.2 Examples of Letter of congratulation 8 Reply to a letter of congratulation 8.1 Components of a Letter 8.2 Examples of a reply to a Letter of congratulation 9 Letter of Condolence 9.1 Components of a Letter of Condolence 9.2 Examples of Letter of Condolence 10 Postcard greeting 1 Formal Report 1.2 Components and layout of the formal report 1.3 Long Formal Report Components of a Long Formal Report Example of a Long Formal Report 1.4 Short Formal Report Components of a Short Formal Report Example of a Short Formal Report Types of formal reports 2 Informal Report 2.1 Types of informal reports 2.2 Components of an informal Report 2.3 Example of an informal Report 3 Typical expressions used in reports 4 Producing reports to help solve a business-related problem 4.1 Determining the scope of the report 4.2 Consider the audience 4.3 Gathering and analyzing relevant and useful information 4.4 Determining the solution to a business-related problem 4.5 Organizing the report to assist the decision-making process 5 Memorandum Writing 5.1 Definition 5.2 Types of memorandum 5.3 Layout of a memorandum 5.4 Tone and style 5.5 Tips for memo writing

5 CZĘŚĆ 6 CZĘŚĆ 7 1 Letters Concerning Employment and Promotion 1.1 Letters seeking employment The paper the layout the envelope contents - a balance between: providing all required information providing information in a brief style A person seeking a first job A person seeking alternative employment A person who has lost a previous job People wishing to return to work 1.2 Attachments to employment application letters 1.3 Curriculum vitae CV/ Resume 1.4 Examination of letters written 1.5 Internal recruitment 1.6 Letters replying to employees letters Positive replies Negative replies 1.7 Letters of appointment Terms and conditions of appointment 1.8 Letters of rejection Treatment of unsuccessful applicants 1.9 Employee recommendations and references Requesting a reference from a former employer 1 Writing Business Contract 1.1 Types of contracts 1.2 Parts of the Contract 1.3 Examples of the Contracts 1.4 Tips to Write a Business Contract 1.5 Writing a Simple Contract - Exercise 2 Sale Contract Basic Agreement 2.1 Example of the Sale Contract 2.2 Writing a Sale Contract - Exercise 3 Letter of Intent 4 Employment Contract 4.1 Changes to Employment Contracts 5 Meeting Documents 5.1 Meeting Notice and Agenda 5.2 Problems with scheduling meetings 5.3 Creating a meeting agenda 5.4 Types of meeting minutes 5.5. Taking minutes at a business meeting

6 1.9.2 Giving information about a former employee Reference for an employee s retention

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