CPE Auto-Provisioning vs. CPE Management

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Witold Osiński
8 lat temu
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1 CPE Auto-Provisioning vs. CPE Management Robert Ryłko, AVSystem CPE Management, Provisioning & Monitoring Platform for Broadband Devices IPTV STB/ LTE 4G / WiMax / xdsl / IP Phones

2 Agenda Auto-provisioning czy Zarządzanie CPE Platforma UMP Kilka przykładów użytecznej funkcjonalności CPE Management Podsumowanie: przykład usługi realizowanej na sieci hybrydowej własnej i wykupionych usługach (LTE, DSL, in.) Modele dostarczenia UMP

Podsumowanie: przykład usługi realizowanej na sieci hybrydowej

3 CPE/devices modems/routers Home & Enterprise DSL LTE/3G/WiMAX Ethernet WAN routers/managed LAN switches Optical: GPON, FTTx CA TV IP TV STB IP Phones & VoIP Gateways Smart Home/Office Devices

4 Opcje zarządzania CPE Zarządzanie manualne przy użyciu dostępnych protokołów per box (telnet, ssh, ) Systemy (EMS) od każdego producenta - per box Własny system (in-house) najczęściej ograniczony do określonych funkcji, np. autokonfiguracji System Multivendor/Generic z ograniczonymi funkcjami, np. Open ACS Pełny system CPE Management (Multivendor z funkcjonalnością EMS+NMS)

5 AVSystem presence

6 AVSystem in numbers Started in Telcos & Service Providers using UMP 30+ CPE manufacturers using libcwmp stack Miliony Managed Devices by UMP (f) Devi

using libcwmp stack Miliony 10 8 6 4 2 0 Managed

7 Selected customers (UMP Platform)

8 Some of supported devices ANY device remotely managable

9 Device manufacturers using our LibCWMP/TR-069 family stack

10 Unified Device Management Platform (UMP) Multi-[acess]technology: Fiber, DSL, wireless (3G, WiMAX, LTE) Routers/modems (mass market, business), GPON/FTTx, IP TV STB, IP Phones/VoIP Gateways, managed LAN switches, Femocells Multi-vendor vendor neutrality brings you broader choice on CPEs Multi-protocol: TR-069 family, SNMP, telnet, Docsis, http/s, OMA-DM, ssh, t/ftp, config files, proprietary, etc. Unified View & Operations: Virtual Data Model Common: grouping, tasks/mass operations, suport, monitoring, reporting etc.

brings you broader choice on CPEs Multi-protocol: TR-069 family, SNMP, telnet, Docsis, http/s, OMA-DM, ssh, t/ftp, config files,

11 Multi-protocol support TR069 family SSH / Telnet / (t)ftp SNMP http/s OMA-DM Config file provisioning Hybrydy!

12 Costs Savings Auto-configuration MUST for mid & large scale deployments Support: NOC costs 30-40% decrease in workload Support: Call Center up to 40% less calls 30-70% call time decrease Activity moved to lower support level Up to 60% less technicians visits Churn reduction better service & proactive monitoring (churn down by 1% to 3%)

call time decrease Activity moved to lower support level Up to 60% less technicians

13 3 stages of UMP platform development Initial the ACS : auto-configuration/autoprovisionning & firmware upgrades for Home Gateways Next Gen CPE Management Platform: full CPE management including monitoring, troubleshooting, multiprotocol, alerting, multiple user levels (NOC, CC, end-user), complex CPEs/devices (business, IP TV STB, ANY DEVICE), active end-to-end service testing QoE/QoS New Service Enabler for: Smart/Inteligent Home Smart Metering WiFi communties & offload Other??? Cost Savings & Service Enablement Operating Cost & Service Quality Improvement Generation of New Revenue Streams

complex CPEs/devices (business, IP TV STB, ANY DEVICE), active end-to-end service testing QoE/QoS New Service Enabler for: Smart/Inteligent Home

14 UMP Overview

15 UMP what it does? Service Provisioning Activation / deactvation Self management Zero touch provisioning Mobile client Device Management Firmware Upgrade Mass operations (provisioning/upgrade) Configuration Management/backups Auto discovery (any protocol) Network Monitoring QoS monitoring OLAP reporting Proactive alerting Quality of Experience analisys Unified Device Management Platform Troubleshooting and diagnostics Full logs and operations preview Diagnostic tests Scheduled diagnostics Alerting

Firmware Upgrade Mass operations (provisioning/upgrade) Configuration Management/backups Auto discovery (any protocol)

16 3 GUI Levels (NOC) Network Operation Center- full GUI for suport engineers; typically no fancy graphics, but controllable & tackable access to all parametrs, data & controlls as per defined NOC role. (CC) Call Center/Customer Care GUI for specific, typically limited support tasks, to be done by entry level CC agents (S-M) Self-Management end-user level, residential or business (Admin in Company); this GUI is part of your service, as you desing it! GUI independent of the CPEs used for the service. Each Type: may have sub-levels (roles within the Level) with very flexibly defined privilegdes full track of changes per user.

(CC) Call Center/Customer Care GUI for specific, typically limited support tasks, to be done by entry level CC agents (S-M) Self-Management end-user level,

17 Mass operations (1) Firmware upgrade Backup / restore configuration file DNS injection prevention Monitoring QoE / QoS Wifi settings

18 Mass operations (2) Zerotouch provisioning Service activation / deactivation Collecting Log files Automatic troubleshooting

19 UMP functionalities: UMP platform Groups Tasks Mass operations, firmware upgrades, reconfigurations etc. Configurations backups 3 GUI levels permission engine Self-Management Monitoring, troubleshooting (incl. WiFi), SLA reporting Quality of Experience/QoS Active & passive QoS HW and SW probes Deployment models

Configurations backups 3 GUI levels permission engine Self-Management

20 Task-based Approach Everything is a task! Any single communication with device is a kind of task From simple and atomic to very complex, multiple sessions SDK for an advanced-task creation (optional) Clear approach Each operation with the device represented by a task Clear log of execution No magic Consistent execution rules for parameter or firmware management and diagnostics Clear responsibility full task edition history Easy to understand and monitor Firmware upgrade = task, Sip configuration = task Extensive Configuration Ability Priority of execution Scheduling for time period, day of week, time of day, etc. Periodic or event-based execution (once a week, on factory reset, etc.) Queuing of tasks Expressions, groups and device properties as data source

with the device represented by a task Clear log of execution No magic Consistent execution rules for parameter or firmware management and diagnostics Clear responsibility full task edition

21 Group management N-way grouping Manual / dynamic / device type based Group as a data source

22 Simple and Advanced View Simple view Simple function specific view Fields and views rendered based on device support Same look and feel for any device type Remote management Low level parameter based view for best control Easy to use UI with quick search and changes review Parameters handling Parameter names auto completion Data model verification tools

23 Monitoring Service state Service parameters Group based Powerful aggregation framework Easily customizable BIRT Reports

24 Quality of Experience Measuring download/ upload speed Measuring website loading speed Measuring requests delay Measuring GSM signal strength Measuring voice call quality Finding weak signal zones Identyfying quality of experience decrease hours Measuring Video Quality Measuring Service Availability & Stability

25 QoE Architecture HW Probe

26 Also possible ad hoc test by Field Technician

27 Usługa VPN na dostępie mieszanym, w tym dzierżawionymi LTE, DSL Własna Sieć IP DSL (BSA, LLU lub obcy) Operator kupuje N-kart SIM (LTE) od Polkomtel, Orange, T-Mobile, Play lub/i LTE (obce) linie DSL (BSA, LLU lub wykupiona usługa) od Orange, Netia UMP CPE Management Platform Pełne zdalne zarzadzanie wszystkimi CPE i usługą: Auto-provisioning Rekonfiguracje/mass operations Firmware upgrades Backups Troubelshooting Alerts/alarms Monitoring Active QoS/QoE testing

28 Platforma UMP modele użytkowania Instalacja platformy UMP na serwerach Operatora (CAPEX) Współdzielona platforma UMP przez kilku Operatorów/Multitennant (CAPEX podzielony) Chmura AVSystem wirtualna platforma UMP dla każdego Operatora (OPEX)

29 Robert Ryłko AVSystem ul. Radzikowskiego 47D Kraków Poland, EU

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