3 Prof. Aurélie Aurilla Bechina Arnzten Several years combined business research in IT KM and Management experience from International institutions. College University I Buskerud, Norway College University I Hedmark, Norway Bangkok University, Thailand IKI SEA, Board member SPDS, KM forum European Union-Public sector-norwegian Research center International University in Germany Municipalities in Norway University of Karlsruhe,de StatKonsult University Louis Pasteur,fr GPP,de, software consulting,no INSA.fr Terracom,se Institut telecommunication,au Aventis,fr Peugeot, Clemessy 6
4 Most of the managers says KM and knowledge sharing is hard.
7 access to a particular resource, such as capital, employees with specialized skills, knowledge of a market complementary skills partner to increase speed to market
8 REGION BRAND Management Example In your Region??? Reduction in costs by decreasing the number of times that people must repeatedly solve the same problem or look for the information
9 Internationalisation/Cross Border Distributed projects/team Organisational structure Promote the activities Increase visibility Travellers relationship Management ( TRM).. Time pressure Technology advances Culture Build sense of belonging Impact on the local community and the global travellers' community
14 Tacit knowledge?
15 Explicit knowledge? 1/3 2/3 Personalisation? Codification? KM and KM Systems? Knowledge Management is the organizational process for acquiring, organizing, and communicating both tacit and explicit knowledge so that others may use it to be more effective and productive. Knowledge Management Systems are information systems designed to facilitate codifying, collecting, integrating, and disseminating organizational knowledge
17 how to acquire, store, organise, disseminate, share, search, index and efficiently retrieve the available knowledge?
20 Some intriguing questions... Does it exist a cable across the Atlantic Ocean? When was the first cable drawn across the Atlantic? How long time to find out? ==> 1858 Did he knew the answer?
21 Customers Suppliers 1/3 Partners Crowd 1/3 2/3 Social networkin g& bookmarking Tagging,Mashup Web2. 0tools Personalization E learning Collaboration I nnovation & creativity Audio&VDO clips Forums Group ware Expertise locator SNA K.Maps Visualization Recombination Cont.syndication Intelligentagents P2P Workflow Document& Explicitknowledge Searchengines Visualization Speechrecognition Semanticeng. Taxo/Ontolo/Folfso..nomies Portals Data&Textmining BI OLAP Database Datawarehouse ERP Decisionsupportsystems Expert systems ArtificialIntelligence 2/3 CustomerRelationshipMgmt. Helpdesks Codification SocialSoftware Web2.0? Thiscomputer mediatedcommunicationhas becomeverypopularwith: WIKI Blog TWITTER socialsiteslike MySpace orfacebook, mediasiteslikeflickr andyoutube, andcommercialsiteslikeamazon.com or ebay.com SocialBokmarking such Del.Icio.Us
25 ONE BIG ORGANISATIONAL CHALLENGE Resistance To change Resistance To SHARE
27 KM does not stand for: Kill Me Kick Me Kiss Me Starting a KM project needs beforehand careful thinking WORK SMARTER NOT HARDER!!