ACKNOWLEDGEMENTS. Locked Bag 2220 North Ryde BC NSW Tel: Fax:

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Ignacy Marek
8 lat temu
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1 Polish

2 ACKNOWLEDGEMENTS This Communication Aid is developed by the Northern Sydney Multicultural Access Project. It is an adaptation of the Communication Aid for Aged Day Care Services developed by the Cumberland/Prospect Multicultural Access Project. The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland/Prospect Multicultural Access Project Office, for her generosity in sharing her resources and her support to this project. We would also like to extend our appreciation to the centre based respite and aged day care services that contributed to the development of the original Communication Aid. The Northern Sydney Multicultural Access Project would also like to extend our thanks to Northside Community Forum, particularly to Tim McGovern, Northern Sydney HACC Development Officer, and Fleur Childs, Administration Officer for their contribution and support in the development of this series of communication tool. Special acknowledgement is extended to the Advisory Committee members of the Northern Sydney Multicultural Access Project and the HACC services in the Northern Sydney Region for their contribution and support to the development of this resource. The Northern Sydney Multicultural Access Project is funded by the Department of Ageing, Disability and Home Care through the Home and Community Care Program, and is managed by the Multicultural Health Service, Northern Sydney Central Coast Area Health Service. Grace Chan Northern Sydney Multicultural Access Project Multicultural Health Service Northern Sydney Central Coast Area Health Service Locked Bag 2220 North Ryde BC NSW 1670 Tel: Fax: i

The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland/Prospect Multicultural Access Project Office, for her generosity in sharing her

3 INTRODUCTION As our culturally diverse population rapidly ages, it becomes increasingly important that our Home and Community Care (HACC) services have the capacity to provide a culturally responsive service. Effective cross cultural communication is one of the key, if not the most important, components in culturally responsive care. Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds, everyday communication continues to be a challenge. This Communication Aid is a tool for service providers to communicate with individual service users from diverse cultural backgrounds. It is available in 31 languages. It includes three categories: 1. General; 2. Health/Personal Care & Aid; and 3. Activities/Food. We encourage services to add individualised items in each category to reflect the preferences of their service users. It is recommended an individualised Communication Aid be put together for each service user requiring communication assistance. It does not only help the service user to feel valued and respected, it will also provide them more opportunities to familiarise with the Kit and encourage them to initiate conversation and make their needs known to the service provider. It may also be a good way to involve the family and carer to add individualised items, such as photos of activities, food (or even recipes), etc. to the resource. It is important to note that this Communication Aid is not a replacement of professional interpreters. When there is a complex issue, service providers should arrange for a professional interpreter to assist with communication. To download this Communication Kit in different languages and to find out more about countries and languages, please go to: The Northern Sydney Multicultural Access Project welcomes HACC and other services to adapt different parts of this Communication Kit to suit the needs of their services and service users. For more information, please contact the Northern Sydney Multicultural Access Project. ii

Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds,

4 Ambulance / Hospital Bag BBQ Bus / Seat belt Cake / Birthday Call... Car Coffee Cold / Hot Cold / soft drink Doctor False teeth / dentures Food / Meal Food Chart 1 Food Chart 2 Glasses Going home Happy / Sad Hat Hearing aid Keys Lie down / Sleep Listen to music Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group. Tissues Toilet Walking frame / Walking stick Wheelchair Weekdays Karetka pogotowia / Szpital 1 Torba (Torebka) 2 Rożen (pieczenie na rożnie) 3 Autobus / pas bezpieczeństwa 4 Tort / Urodziny 5 Zadzwonić do 6 Samochód 7 Kawa 8 Zimno / gorąco 9 Napój chłodzący / gazowany 10 Lekarz 11 Sztuczne zęby / proteza zębowa 12 Jedzenie / posiłek 13 Wykaz jedzenia numer 1 14 Wykaz jedzenia numer 2 15 Okulary 16 Jedziemy (idziemy) do domu 17 Zadowolony(a) (wesoły(a)) / smutny(a) 18 Kapelusz (czapka) 19 Aparat słuchowy 20 Klucze 21 Położyć się / Spać 22 Słuchać muzyki 23 Lekarstwo / Tabletki 24 Pieniądze 25 Pielęgniarka 26 Wycieczka / Piknik 27 Lista dolegliwości 28 Proszę pokazać, gdzie Pana / Panią boli. 29 Deszcz 30 Chory (chora) 31 Siedzieć na powietrzu (na dworze) 32 Herbata / Mleko / Cukier 33 To jest Ośrodek Opieki Dziennej. 34 Witamy w naszej grupie. Husteczki higieniczne 35 Toaleta (Ubikacja) 36 Balkonik do chodzenia / Laska 37 Wózek inwalidzki 38 Dni tygodnia 39 iii

Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group.

5 Ambulance / Hospital Karetka pogotowia / Szpital 1

6 Bag Torba (Torebka) 2

7 BBQ Rożen (pieczenie na rożnie) 3

8 Bus / Seat belt Autobus / pas bezpieczeństwa 4

9 Cake / Birthday Tort / Urodziny 5

10 Syna Przyjaciela (przyjaciółki) Sąsiada (sąsiadki) Córki Męża Lekarza (lekarki) Żony Adwokata(ki) Rodziny (krewnych) Zadzwonić do 6 Tłumacza(ki)

11 Car Samochód 7

12 Coffee Kawa 8

13 Cold / Hot Zimno / gorąco 9

14 Cold / soft drink Napój chłodzący / gazowany 10

15 Doctor Lekarz 11

16 False teeth / dentures Sztuczne zęby / proteza zębowa 12

17 Food / Meal Jedzenie / posiłek 13

Soup Zupa Bread Chleb Chips Chips (chrupki ziemniaczane) Rice Ryż Pasta Makaron Pizza Pizza Burger Hamburger Sandwich Kanapka Hot Dog Hot dog Lamb Jagnięcina

18 Soup Zupa Bread Chleb Chips Chips (chrupki ziemniaczane) Rice Ryż Pasta Makaron Pizza Pizza Burger Hamburger Sandwich Kanapka Hot Dog Hot dog Lamb Jagnięcina Chicken Kurczak Pork Wieprzowina Beef Wołowina Roast Pieczeń Food Chart 1 - Likes & Dislikes Wykaz jedzenia numer 1 Lubiane i nielubiane potrawy 14 Fish Ryba

Jagnięcina Chicken Kurczak Pork Wieprzowina Beef Wołowina Roast Pieczeń Food

19 Food Chart 2 Likes & Dislikes Wykaz jedzenia numer 2 Lubiane i nielubiane potrawy 15

20 Glasses Okulary 16

21 Going home Jedziemy (idziemy) do domu 17

22 Happy / Sad Zadowolony(a) (wesoły(a)) / smutny(a) 18

23 Hat Kapelusz (czapka) 19

24 Hearing aid Aparat słuchowy 20

25 Keys Klucze 21

26 Lie down / Sleep Położyć się / Spać 22

27 Listen to music Słuchać muzyki 23

28 Medicine / tablets Lekarstwo / Tabletki 24

29 Money Pieniądze 25

30 Nurse Pielęgniarka 26

31 Outing / Picnic Wycieczka / Piknik 27

32 ból klatki piersiowej kłopoty z sercem ból kręgosłupa ból głowy ból żołądka rozwolnienie ból gardła ból ucha ból zębów Pain Chart Lista dolegliwości 28

33 Point to where the pain is Proszę pokazać, gdzie Pana / Panią boli. 29

34 Raining Deszcz 30

35 Sick Chory (chora) 31

36 Sit outside Siedzieć na powietrzu (na dworze) 32

37 Tea / Milk / Sugar Herbata / Mleko / Cukier 33

38 This is a Day Care Centre. Welcome to the group. To jest Ośrodek Opieki Dziennej. Witamy w naszej grupie. 34

39 Tissues Husteczki higieniczne 35

40 Toilet Toaleta (Ubikacja) 36

41 Walking frame / Walking stick Balkonik do chodzenia / Laska 37

42 Wheelchair Wózek inwalidzki 38

43 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Poniedziałek Wtorek środa Czwartek Piątek Sobota Niedziela Weekdays Dni tygodnia 39

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