2 2 DANIEL JAROSZ ul. Szeroka Bialystok Tel. (018) Objective: Customer Service Manager PROFESSIONAL EXPERIENCE ELHAM Studio Graficzne, Warszawa Customer Service Manager 1989-present Supervised department of four employees. Directed the distribution of products and services to increase sales. Resolved serious collection and customer service problems. Reorganized filling systems and flow of information, resulting in substantially improved cash flow for company. Managed Just-In-Time inventory system. Set up four distribution centers, including training of personnel in product and logistics of paper flow. Created and implemented weekly open order reports, improving on-time deliveries by 32%; on-time delivery consistently stayed at 98% to 100%. Scheduled responsibilities and cross-trained customer service and inside sales staff. Trained employees in developing and maintaining good customer relations, effectively negotiating and resolving problems. Oversaw record keeping involving order entry, invoicing, accounts payable, complaint handling, and reports. CVQ sp. z o.o. Warszawa Administrative Assistant Relived Purchasing Manager of daily details. Prepared and maintained log of purchase orders written by all buyers. Complied and wrote weekly and monthly reports for corporate office. Coordinated and scheduled weekly meetings and transcribed minutes. EDUCATION Akademia Ekonomiczna -Krakow Management Master Degree - Economic Sciences COMPUTER SKILLS Lotus * PowerPoint * Word * Excel * Access. ADDITIONAL SKILLS Proficiency in English. REFERENCES Available upon request.
3 3 CURRICULUM VITAE PERSONAL INFORMATION Name: Kadrie Osmanova Alimanova Address: 25 Serdica,1404 Sofia, Bulgaria Nationality: Bulgarian Date of birth: 14 May 1988 WORK EXPERIENCE Bulbank Ltd, 4 Alabin, 1000 Sofia, Bulgaria Personnel Department Personel Record Clerk (Indentifying job class categories, writing class specifications, composing correspondence, work reports) EDUCATION AND TRAINING Eurostandard Private Business Language School Subjects: Marketing, Finance, Accountancy, English, German, Business Communications Receive honours in English and Accounting University of Sofia BBA (Bachelor of Business Administration) City University in Thessalonica MBA (Master of Business Administration) PERSONAL SKILLS AND COMPETENCES Fluency in English (Pitman Certificate in Advanced English) and Business English, Fluency in German, Computer Literacy NATIVE LANGUAGE Bulgarian DRIVING LICENCE(S) Category B
4 4 Curriculum Vitae Personal information Surname(s) / First name(s) Surname(s) First name(s) Address(es) Telephone(s) Fax(es) Nationality House number, street name, postcode, city, country Mobile: Date of birth Gender Desired employment / Occupational field Work experience Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Education and training Dates Title of qualification awarded Principal subjects/occupational skills covered Name and type of organisation providing education and training Level in national or international classification Personal skills and competences Mother tongue(s) Other language(s)
5 Self-assessment Understanding Speaking Writing European level (*) Listening Reading Spoken interaction Spoken production Language Language (*) Common European Framework of Reference for Languages 5 Social skills and competences Organisational skills and competences Technical skills and competences Computer skills and competences Artistic skills and competences Other skills and competences Driving licence Additional information Annexes
6 6 Letter of application Jan Nowak ul. Mogilska 11/ Tarnów Telefon: (014) Bank XYZ/ O Tarnów ul. Pokoju Tarnów Dear Sir/Madam, I have read your advertisement regarding the job at the post of Export s Specialist and decided to apply delivering the required documents. I graduated from Academy of Economics in Kraków (2002, full time studies) at the department of Finance and Banking, specializing in Business Insurance. My University allowed me to become acquainted with many economic currents and notions (among others: with the rudiments of company functioning, elements of marketing governing laws, the problems of financial markets including insurance market, accountancy and financial analysis). The topic of my master degree thesis regards communication with client tools as a basis for marketing activity in insurance market including The Internet in particular. I am reliable and ambitious person, outgoing and capable of working in a team. I like new challenge and perform my duties with precision and entire commitment. I am always ready to raise my qualifications in order to make my work more effective. The experience acquired in my to-date work has made me a well organized person, working on a regular basis which also helped me succeed at The University. During my work at the post of Administration Department Coordinator at the high-tech company I dealt with coordinating the work of sub-teams in order to ensure one mutual target. I became acquainted with the duties of an accountancy and secretarial department employee [issuing invoices, circulation of company s documents, checking the bank accounts, working with Polish accounting program (KP-CDN) and electronical banking module Multi Cash], with the labour law and also with the basis regarding the marketing department in the firm. At present I keep accounts at ABCfirm which helps me develop my skills and knowledge. If you employ me in your organization I hope that my work will help the company to be both effective and efficient. If you are interested in my application I will be happy to attend an interview. Yours faithfully Jan Nowak
7 7 Human Resources Manager Mercor ul. Polna Malbork Agnieszka Bogacka ul. Wesoła 4/ Gdańsk tel: (058) Gdańsk, 20 February 2001 Dear Sir or Madam, With reference to your job advertisement in Gazeta Wyborcza from the 11th of December 2000, I would like to apply for the position of an Assistant to the Board of your company. For the last few years I have been consistently developing my skills and experience of working in various employment environments, mainly in the area of promotion and marketing. I spent the last two years working in London, where I had an opportunity not only to test my adaptability and ability to learn new skills quickly, but also a chance to work in a fast changing and very stimulating environment. It is my feeling that the time spent in London allowed me to make a contribution to the work of my employers, as well as provided an excellent learning opportunity for personal development. My experience of working for various companies over the years, as well as my part/time employment and voluntary work while a student, show versatility and flexibility, which I believe would be a great asset while working as an Assistant to your Board. I am a graduate in Economics from University of Gdańsk, with specialization in International Trade. I speak fluent English and German. I am well organized and communicative and believe that an opportunity of working for your company would be a great personal challenge as well as an opportunity to make a contribution to the achievements of your company. Should you require any additional information, please do not hesitate to contact me. Agnieszka Bogacka
8 8 Kadrie Alimanova Serdica 25 Sofia 1404 Bulgaria Mr. Peter Arnaoudov March 20, 2018 Personnel Department United Bulgarian Bank 26 Vitosha Sofia 1000 Bulgaria Dear Mr.Arnaoudov, I am writing with regard to our telephone conversation of January I herewith wish to apply formally for the vacant position of a Personnel Assistant.at your company. Enclosed are curriculum vitae, a grade report of my state exams and a letter of recommendation. Yours sincerely, (Kadrie Alimanova) Encls: - CV - Letter of recommendation - Cover letter
9 9 Bulbank Ltd. 4 Alabin Str. Sofia 1000 Bulgaria Letter of Recommendation To Whom It May Concern I have known and worked closely with Kadrie Alimanova. As to levels of motivation, knowledge and dependability she has always been among the very best employees. Her selection as a Personnel Assistant was in itself an acknowledgement of her superior abilities. In that capacity she proved to be the most reliable and resourceful person. This job also provided her with the opportunity to develop her English knowledge. During the period she worked for our company she was particularly valuable because of her extensive background in this field. Summarizing, I can say that Kadrie Alimanova s performance was outstanding during her period of time with us. Mrs.Alimanova is personally charming, witty and energetic. She is very well organized and her ability to interact with the other members of the team is remarkable, and it is for this that we will miss having her around. For all these reasons I recommend without any reservations Mrs.Kadrie Alimanova for the position of Consultant in the Development of Human Resource Department. Prof. Nikolay Liliev Staff Recruit in Bulbank Ltd.