Joint Polish Norwegian project: Building Capacity for Better Local Public Services Delivery in Poland

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Robert Bielecki
8 lat temu
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1 Joint Polish Norwegian project: Building Capacity for Better Local Public Services Delivery in Poland Tomasz Potkański, Deputy Executive Director Association of Polish Cities Elita Cakule, Director for International Projects, KS, Norway

Potkański, Deputy Executive Director Association of Polish

2 Key facts about the project: Project Partners: 1. Association of Polish Cities - leader 2. Norwegian Association of Local and Regional Authorities 3. Association of Polish Counties 4. Association of Polish Rural Municipalities Project timeframe: 1/2007 3/2011 Budget: 2,8 mln Euro (grant 85%) 3,3 mln Euro total value; own cash co-financing 15%

Norwegian Association of Local and Regional Authorities 3.

3 Identification of the problem and the project objective: 1. Decentralization of public finance and competences is well advanced in Poland, compared to many of the old EU member states, and especially all the new ones; 2. Local Government Authorities in Poland are responsible for public funds, which on an annual basis, are equal to approx. 1/3 total public expenditures, and almost 11% GDP. 3. Local Governments are responsible (2007 data) for 67% of all investments of the public sector therefore LGs took a major part of the responsibility for functioning and development of public infrastructure serving citizens needs. 4. Most of these funds are spent for provision of different local public services: social, technical and administrative. 5. The key factor for improving effectiveness of public services delivery is professional qualification of local government cadre. Therefore improving professional capacity of LG staff is the main objective of this long-term project.

Local Government Authorities in Poland are responsible for public funds, which on an annual basis, are equal to approx. 1/3 total public expenditures, and almost 11% GDP. 3.

4 Main methodological assumptions: 1. Learning from each other professionals prefer to learn from other professionals 2. Project facilitates a system of mutual learning of local government staff through different parallel methods (learning tools) 3. Cross-border learning (Polish LG staff from Norwegian LG staff during study visits and internships 4. Association of Polish Cities (and its partners) learn from Norwegian Association of Local and Regional Authorities: (a) (b) Benchlearning method (Efficiency Networks) Methods of surveying customer satisfaction (a membership service)

Cross-border learning (Polish LG staff from Norwegian LG staff during study visits and internships 4.

5 Methodological approach project components 1. Facilitating development of the system of benchmarking of public services in Poland (measuring costs and results and their comparison) SAS system 2. Development of the system of Benchlearning among local government units and their staff through the system of Efficiency Networks (adaptation in Poland of the Norwegian model of sharing management experience among LG units) 3. System of identification and dissemination of best practices in managing local public services National Best Practices Competition + Best Practices Data Base 4. Preparation and testing of the system of training of managers of local public services, including preparation of standards of competences of LG staff responsible for service management. 5. Study visits to Norwegian local government units by representatives of successful LG units from Poland 6. Joint website of all key Local Government Associations in Poland aiming at providing access to management knowledge in LG, that will be sustainable

experience among LG units) 3. System of identification and dissemination of best practices in managing local public services National Best Practices Competition + Best Practices Data Base 4.

6 Methodological approach project components (2) 1. Benchmarking (SAS) 2. Benchlearning (Efficiency Networks) 3. Best Practices Competition 4. Best Practices Database 5. Training in services management 6. Study visits to Norway Education Education Education Education Education Education Social Welfare Social Welfare Social Welfare Social Welfare Social Welfare Social Welfare Culture Culture Culture Culture Culture Culture Local transport Local transport Local transport Local transport Local transport Local transport Social Housing Social Housing Social Housing Social Housing Social Housing Social Housing Water & Waste Water & Waste Water & Waste Water & Waste Water & Waste Water & Waste

Study visits to Norway Education Education Education Education Education Education Social Welfare Social Welfare Social Welfare Social Welfare Social Welfare Social Welfare

7 1. Benchmarking of services (SAS) 3 sectors of social services: - welfare assistance, culture, education 3 sectors of technical services - local transport (roads management and public transport) - municipal social housing - municipal services (water & sewage, solid waste) 3 cross-cutting issues (local government finance, demography and sustainable development) Cooperation with government statistics SAS covers cities, rural municipalities and counties

housing - municipal services (water & sewage, solid waste) 3 cross-cutting issues (local government finance,

8 1. Benchmarking (SAS website)

9 1. Benchmarking (SAS website) Data selection panel

10 Indicator 5a. Average annual cost of one person in the home for elderly people within municipalities participating in SAS [PLN]

11 Indicator 221. Percentage of households within the municipal social housing stock which has debts towards the city [%]

12 Aspekty formalne współpracy Indicator 307. Average size of the class within municipality [#] ZMP podpisuje mowę o dzieło z koordynatorami (moderatorami warsztatów): Przygotowanie autorskiego scenariusza Prowadzenie (moderacja) 4 warsztatów Zwrot kosztów przejazdu i noclegu Uczestnicy (z JST) opłacają swoje koszty dojazdu i noclegu Gospodarze spotkania (JST) udostępniają salę i opłacają posiłki, umożliwiają zwiedzanie obiektów na terenie miasta

warsztatów): Przygotowanie autorskiego scenariusza Prowadzenie (moderacja) 4 warsztatów Zwrot kosztów przejazdu

13 Indicator 110. Share of Personal Income Tax in total annual revenue of the City X [in%] City X Average for the comparative group Average for municipalities within the county Average for municipalities within the region Average for municipalities In Poland

14 6 Efficiency Networks (34 cities) (I cycle /2008) 2007/ LG units compleated 2008/2009 another 67 LG units (272 staff)

15 Efficiency Network: Municipal Services

16 Efficiency Network: Municipal Social Housing

17 Efficiency Network: Social Welfare

18 Efficiency Network: Local Transport

19 Efficiency Network: Culture

20 Efficiency Network: Education

21 Efficiency Grupy Networks Wymiany in Polish Doświadczeń cities customer w Polsce satisfaction pomiary survey jakościowe (education) -usług parents Pyt. Question 1. Czy Pana(i) 1 Does dziecko your czuje child się feel bezpiecznie safe in the w swojej school? szkole? (answers (odpowiedzi from parents rodziców from w cities) miastach) MIASTA: A B C D E F G H I J K L M

22 Efficiency Grupy Networks Wymiany in Polish Doświadczeń cities customer w Polsce satisfaction pomiary survey jakościowe (education) -usług parents Pytanie 3. Jak ocenia Pan(i) organizację pracy szkoły pod kątem zapewnienia uczniom bezpieczeństwa (ochrona przed przemocą, napastowaniem, ucieczkami ze szkoły, wejściem osób obcych itp.)? Question 3 Does the school provide safety for your children? (answers from parents from 13 cities) MIASTA: A B C D E F G H I J K L M

23 Efficiency Grupy Networks Wymiany in Polish Doświadczeń cities customer w Polsce satisfaction pomiary survey jakościowe (education) -usług parents Pytanie 11. Question Jak Pan(i) 11 ogólnie What ocenia is your funkcjonowanie overall assessment szkoły? of the (odpowiedzi quality of rodziców school? w 13 miastach) (answers from parents from 13 cities) MIASTA: A B C D E F G H I J K L M

24 Efficiency Grupy Networks Wymiany in Polish Doświadczeń cities customer w Polsce satisfaction pomiary survey jakościowe (education) -usług parents Question Pyt. 4. Czy 5 spotkałeś Did you się personally osobiście experienced z przypadkami physical bicia / violence szturchania in the / kopania? school? (answers (odpowiedzi from uczniów pupils w from 13 miastach) 13 cities) MIASTA: A B C D E F G H I J K L M

25 Efficiency GrupyNetworks Wymiany in Polish Doświadczeń cities customer w Polsce satisfaction pomiary survey jakościowe (education) -usług pupils Pyt. 5. Czy Question spotkałeś 5 się osobiście Did you personally z przypadkami experienced używania verbal wulgarnych violence słów in / school? obrażania innych? (answers (odpowiedzi from uczniów pupils w from 13 miastach) 13 cities) MIASTA: A B C D E F G H I J K L M

26 Results of web questionnaire filled by pupils (city X)

28 Results of web questionnaire filled by parents (city X)

29 Benchlearning in rural municipalities (customer opinion surveys education)

32 Benchlearning in counties (customer opinion surveys vocational schools) Jak oceniasz swoją przyszłość zawodową: będę się kształcić dalej w innym zawodzie. (średnia 25,78%) 35,00% 30,00% 31,94% 26,84% 29,96% 25,00% 21,03% 24,59% 22,58% 23,51% 20,00% 15,00% 10,00% 5,00% 0,00% dębicki gorlicki ropczycki jasielski nowosądecki dąbrowski tarnowski

33 Benchmarking and Benchlearning in LG press

34 Benchmarking and Benchlearning in LG press

35 Benchmarking and Benchlearning in LG press

36 National Competition for Best Practices Leader of Management in Local Government + Data Base - Annual competition (2007, 2009 social services, 2008, 2010 technical services) - Since 2007 over 200 applications from almost 150 LGs - Since 2007 over 60 finalists and 30 winners in 6 categories - Database of Best Practices or - By now over 110 descriptions of best practices in managing different public services and institutional development

37 Tekst Best Practices Data Base Website

38 Training in management of public services 3 sectors of social services: - welfare assistance, culture, education 3 sectors of technical services - local transport (roads management and public transport) - municipal social housing - municipal services (water & sewage, solid waste) methodology traditional training (by practitioners!!!) So far over 700 LG staff participated from 300 municipalities, of which nearly 600 completed the 6 months course. Website based self-test for professional competencies at 16 typical positions in LG in terms of management of public services

39 Study visits and internships in Norwegian LG units Two full cycles of study visits completed with 51 LG management staff participating (from 25 LG units) 10 LG staff from Poland (from 10 LG units) conducted internships in Norwegian local governments Each visitor prepared a detailed report with observations and own plan for transferring certain management solutions to own local government unit in Poland 2 partnership (twinning) agreements under preparation (Elk Lorenskog; Sochaczew Ullensaker)

40 Tekst Joint project website:

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